Solved

Windows will not turn off my monitor

Posted on 2008-06-23
50
902 Views
Last Modified: 2011-10-19
Windows XP Pro will only turn off my monitor at shutdown.   It will not turn it off from the Power Options menu.
0
Comment
Question by:pauledgarm
  • 27
  • 8
  • 6
  • +3
50 Comments
 
LVL 4

Expert Comment

by:dude02
Comment Utility
I am going to presume that your power option is set to power down your monitor after so many minutes?
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
Try playing with the settings... Change up the settigns a little bit and save them.  restart the computer and see if those settigns work right.  Then change the settings back to the settings you want and save.  I have seen power management options get funky some times and if you just play with the settings like that it will fix it sometimes.  Hopefully it will work for you in this case.
0
 
LVL 11

Expert Comment

by:Wes Miller
Comment Utility
What Brand and Model Monitor is it?
Graphics Card Type?

DHave you checked the Bios to ensure the Motherboard Power Saver Options are enabled?

0
 

Author Comment

by:pauledgarm
Comment Utility
My monitor is Hanns-g
I have On Board graphics card

Biostar W semp3000 k8 m80  mother board
0
 

Author Comment

by:pauledgarm
Comment Utility
I think Power Save Options are enabled in the Bios.   I could wirte down the settings and send them if needed.

Power Down options are set to power down after 1 minute
0
 

Author Comment

by:pauledgarm
Comment Utility
My Power Save Options are Enabled in the Bios.    I checked this to be sure with the tech who installed my mother board
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
I did some research on your Monitor manufactorer and i found nothing but complaints.  Most of them unrelated directly to your exact issue but there were more than a couple people reporting problems with power management.  A notable post was a person saying that when the monitor turned off for power management it would not come back on unless unplugged and plugged back in.  Like i said i didn't see any that had your exact issue but if this monitor has a trend of issues it might also be to blame with your issue.  Have you tried contacting support for your monitor?  You might be able to find out more there.  They also might just tell you your out of luck...  If you can tell us the exact modell of your Hanns-g monitor we might be able to find out more.
0
 

Author Comment

by:pauledgarm
Comment Utility
This monitor worked before with Windows XP Pro and it always turned off. The problem started when I changed my mother board and re installed Windows xP
0
 

Author Comment

by:pauledgarm
Comment Utility
Exact Monitor
Hann Star
JW199D Model number
0
 
LVL 4

Expert Comment

by:dude02
Comment Utility
I would try to clear out the BIOS. Do you have a clear button on the motherboard or can you change the jumper from 1 - 2 to 2 - 3 to clear out the BIOS.

0
 

Author Comment

by:pauledgarm
Comment Utility
clearing bios not the solution.  what is next?
0
 

Author Comment

by:pauledgarm
Comment Utility
Would you please summon experts to this question.
0
 
LVL 15

Expert Comment

by:Ryan_R
Comment Utility
As a test - see if running the program here turns your monitor off (which is what it's supposed to do):
http://www.koding.co.uk/index.php?page=monoff

If you really want to use a workaround as a last resort - you should in theory be able to go into Task Scheduler and tell Windows to run this program whenever the PC is idle for x minutes.
0
 
LVL 32

Expert Comment

by:willcomp
Comment Utility
Open System Devices in Device Manager and ensure that these 3 entries are present:
ACPI Fixed Feature Button
Microsoft ACPI Compliant System
Microsoft System Management Bus Driver

Did you install the motherboard chipset drivers after installing XP?
0
 
LVL 11

Expert Comment

by:Wes Miller
Comment Utility
Download and Install the Manufactures Drivewr from:
http://cms.hannsg.net/onweb.jsp?prod_no=3333333762&webno=33333333:0
Direct link to driver ZIP File: http://cms.hannsg.net/filectrl/JW199D.zip
Unzip it to your Drive,
Click Start, Click Run, Type: compmgmt.msc /s , Click OK

Click on Device manager, Monitors, Click on the Default Monitor, Right Click and Click On Update Driver.
 Click intall from a list or specific location (Advanced) , Next.
Clcik on Include this Location in the Search, and Browse to where you unzipped the above.
Next it will Search and find the driver downloaded.

That Should resolve the Issue.

Wes

0
 

Author Comment

by:pauledgarm
Comment Utility
The monitor off program did not turn off my monitor
0
 

Author Comment

by:pauledgarm
Comment Utility
WillComp
All those are present in system devices
0
 
LVL 32

Expert Comment

by:willcomp
Comment Utility
That's good, but did you install chipset drivers?
0
 

Author Comment

by:pauledgarm
Comment Utility
WMiller

I downloaded and unzipped the driver.   There is no monitor under device manager.
0
 

Author Comment

by:pauledgarm
Comment Utility
Willcomp.

No, I did not install the Chipset drivers.  No software came with my mother board.   Where can I get the Chipset drivers?
0
 
LVL 32

Expert Comment

by:willcomp
Comment Utility
Need to know exact model of your motherboard. It is silkscreened on motherboard itself. Model should be K8M800-XXX. If you need help to identify the model, use SIW.
http://www.gtopala.com/siw-download.html

The information you provided earlier is not a valid Biostar model.
0
 

Author Comment

by:pauledgarm
Comment Utility
Mother Board is
Micro Star
MS 7255 v2.0

(computer store that installed my motherboard gave me the wrong information)
0
 

Author Comment

by:pauledgarm
Comment Utility
I think they also did not install Chip Set drivers after they installed Windows. They did not give me any software.
0
Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

 

Author Comment

by:pauledgarm
Comment Utility
I think I have an incorrect driver loaded
I found a Yellow Question mark under Device Manager

Other Devices

Video Controller (VGA compatible)

I have it disabled but I don't know how to unistall it.   Could this be my problem?
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
It very well could be your problem since it is the video driver in question.  Can you tell us what kind of video card you have?  Is there an extra card you have connected to your motherboard (which would be your video card) or is your your monitor hooked up to some on board graphics (connected right to the motherboard).
0
 

Author Comment

by:pauledgarm
Comment Utility
I have an on board video card.
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
I believe one of the board modells at this link is one of yours.  
http://global.msi.com.tw/index.php?func=searchresult&keywords=7255
Find the one that you have and i would download and install all of your drivers to make sure everything is 100% up to date.
0
 

Author Comment

by:pauledgarm
Comment Utility
Ok, all my drivers are up to date now.   Moniter will still not shut off.   I believe it is because of the incorrect VGA driver that is showing a Yellow question mark under device manager.
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
the VGA  driver should have been installed with all those other drivers... maybe you installed the wrong one?  We need to find out which VGA driver you need so we can get that installed correctly.  Are you sure you downloaded the right motherboard model drivers with the correct video drivers?  Do you know what kind of graphics your motherboard uses?
0
 

Author Comment

by:pauledgarm
Comment Utility
I installed a wrong driver.  I had a video card on my old motherboard and installed that driver on my new motherboard that has on board video card.   I do have the correct drivers installed for the new motherboard. I used the live update from the manufacter website to install the correct drivers.  but I think my disabled driver is causing the problem.
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
Can you right click on the yellow driver and select uninstall?  Did the driver leave any software component in your add/remove programs list?  Usually ATI or Nvidia will list the driver up on add/remove programs and you should be able to go there to uninstall the driver.
0
 

Author Comment

by:pauledgarm
Comment Utility
If I right click to unistall the driver comes back when I reboot the computer.

I do not understand how to find a software component at ATI or Nvidia.  I found the website but that is all. I don't know what to do from there.
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
go to control panel | add/remove programs... see if in that list there is something by nvidia or ATI or any other kind of graphics drivers beside your motherboards drivers and uninstall them.
0
 

Author Comment

by:pauledgarm
Comment Utility
I have software from Via Technolgies in Add/Remove programs.  Would that be the software that I should uninstall?
0
 

Author Comment

by:pauledgarm
Comment Utility
How can I tell what driver it is in ADD/Remove programs?
0
 

Author Comment

by:pauledgarm
Comment Utility
The software in Add Remove programs is Via Platform Device Manager.
0
 
LVL 6

Expert Comment

by:Jk387
Comment Utility
Whatever you do don't remove that Via software.  That is important to your system.  Do you know at all what kind of graphics card you had that you installed that driver?  If you can find out what kind of graphics card you had then you should be able to find out what you installed that you need to remove.
0
 

Author Comment

by:pauledgarm
Comment Utility
We may be at a dead end here.   The computer store that installed my mother board threw my video card away and I  don't have the software for it anymore.    I only have the driver installed on my computer.
0
 
LVL 32

Expert Comment

by:willcomp
Comment Utility
Go up to link for motherboards and tell us which motherboard you have (800 or 890) and we can link to video drivers. If shop installed XP fresh, old video drivers should not be present. The yellow question mark is probably related to on board video.
0
 

Author Comment

by:pauledgarm
Comment Utility
My motherboard is the 890.
0
 

Author Comment

by:pauledgarm
Comment Utility
I installed video driver for my old video card by mistake. However, you are most likelly right about the yellow question mark coming from my on board video.
0
 
LVL 32

Expert Comment

by:willcomp
Comment Utility
0
 

Author Comment

by:pauledgarm
Comment Utility
cannot install
s3iscfg.log
0
 
LVL 32

Expert Comment

by:willcomp
Comment Utility
Run SIW and see what video adapter is present.
0
 
LVL 11

Expert Comment

by:Wes Miller
Comment Utility
Go out to this website: http://www.belarc.com/products.html
 And at the Very Bottom is a Click Here to Download, Download it and install it.
Then Run it, On the right side will be a Display Header which will show you what Video Adapters are active.  If you go back into Computer Management ie: Click Start, Click Run, Type: compmgmt.msc /s , Click OK then again click on Device Manager, then Display Adapters, you can Right Clickand disable the one you do not want to use. There should be a Monitors listing that shows all the monitors the system is using. If there is not then Click Start, Run , type: hdwwiz.cpl, Next, Yes, I ahve Connected the Hardware.
Next, Scroll and Click on Default Monitor,  Next,  Finish.
Wait a few seconds and the Troubleshooter will Launc, Choose: I cannot install my Monitor.Next,
Follow the Onscreen Instructions. BUT when you get to the point of installing the Driver choose the
Install from a List or Specific location (Advanced) , Next, Then Click on the  'Include this location in search' , and Browse to where you unzipped the download before. then Ok and Next, then you should be able to click on Finish.  This should install your monitor and the issue.

Wes
0
 

Author Comment

by:pauledgarm
Comment Utility
I was able to follow your instruction.  There were no active display adaptors.  No monitor detected.
Then I ran hdwwiz..cpl    There was no default monitor listed.  They only thing listed was the Yellow Question Mark Display that I had disabled.
0
 

Accepted Solution

by:
pauledgarm earned 0 total points
Comment Utility
I found the solution at
 http://driveragent.com/exe?&browser=Microsoft%20Internet%20Explorer

This site examied my drivers and installed a display adaptor for me.   It also uninstalled my question mark VGA driver that I had disabled.   It was this disabled driver that was causing the problem.  

Problem was solved.
0

Featured Post

Free Gift Card with Acronis Backup Purchase!

Backup any data in any location: local and remote systems, physical and virtual servers, private and public clouds, Macs and PCs, tablets and mobile devices, & more! For limited time only, buy any Acronis backup products and get a FREE Amazon/Best Buy gift card worth up to $200!

Join & Write a Comment

Most of the time we are in fix when all of sudden our systems behave weirdly.  Such problems cost time and effort... so it's best to take some preventive actions so that we can avoid such issues or overcome such problems more easily. Preventive M…
Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now