Occasionally Web Access users will get a domino script error during login or composing messages.

Occasionally Web Access users will get a domino script error during login or composing messages.  What is a better way to resolve this instead of telling users to delete their temporary internet files all the time and each time domino scipt errors occur.
johnvvuAsked:
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Sjef BosmanConnect With a Mentor Groupware ConsultantCommented:
Info is a bit concise...

Would it be possible to ask your users to use Firefox instead, in order to rule out the browser?? FF3.0 is available.

If it's not allowed in your company, could you at least ask a small target group to do this? Only for testing?

Otherwise, upgrade a few PCs to IE7 and see if the error still occurs.
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madheeswarCommented:
Before loging to the mail db from web, make sure the user is accepting the prompts....these includes some applets and other stuff.

Also make sure users are using IE 5.5 and above.

As a last try, replace the design and compact the mail db.
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johnvvuAuthor Commented:
How do you reinstall the domino web access applets?  
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Sjef BosmanGroupware ConsultantCommented:
Huh? That's not cricket, giving me a C just to get rid of this question. Or what is the matter? Problem solved by yourself, or dismissed by a change of tactics in your department? Then you could ask for your points to be refunded.

Please read the Guidelines on how to grade an answer, it's in the EE Help: http://www.experts-exchange.com/help.jsp#hi97
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johnvvuAuthor Commented:
oh..i'm sorry i really didn't mean to grade a C; I also didn't understand the grading system.
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Sjef BosmanGroupware ConsultantCommented:
Well, it's a bit special indeed. You could ask for the question to be reopened so we can continue, or you can re-grade it.

Put a free question in Community Support, with a link to this question, and ask for reopening it.
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madheeswarCommented:
no split? Didn't my comments helped?
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