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Problems Activating Blackberry

Posted on 2008-06-23
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Last Modified: 2012-05-05
I have a Blackberry Curve that I am having problems activating.  This blackberry server has been added to our network for a different company, and we currently already have a blackberry server on our network owned by another company.  I set the ip address of this blackberry server to go straight out and allow incoming connections with no restrictions, and it just sits at Activating c_rice@alsiglcenter.org...
I tried activating it on the other blackberry server on the network and it activated with no problem.  What should I be looking for, or what would cause this problem?

Thank you in advance for your help.
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Question by:cjrcomputers
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12 Comments
 
LVL 6

Expert Comment

by:DocCan11
ID: 21849878
The message is probably being caught by a spam filter..
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LVL 6

Expert Comment

by:DocCan11
ID: 21849894
go www.blcakberry.com/btsc/kb13852

This is an article that goes over all the install problems and solutions.
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LVL 6

Expert Comment

by:DocCan11
ID: 21849901
oops.. that is blackberry.com.. sorry
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LVL 1

Author Comment

by:cjrcomputers
ID: 21850159
I set the activation password before I went to activate it on the blackberry, correct? I did get that e-mail as well stating "this message is used to carry data between the blackberry handheld and an associated server"  But I eventually get an error message on the blackberry stating it failed to activate and to contact your system administrator.
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LVL 31

Expert Comment

by:moorhouselondon
ID: 21850449
Have you linked the IMEI of the Blackberry correctly?
0
 
LVL 1

Author Comment

by:cjrcomputers
ID: 21850764
What is the IMEI? I know it activates successfully on one blackberry server using the same activation password on the network but not the new blackberry server...
0
 
LVL 31

Expert Comment

by:moorhouselondon
ID: 21852921
When I have set up Blackberry's for clients, I've always had to register the IMEI with the service they are going to be using.  This code is to be found on the bar-code of the box the Blackberry was supplied in.

Some background info:-

http://en.wikipedia.org/wiki/IMEI
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LVL 6

Expert Comment

by:DocCan11
ID: 21856758
restart the policy and sync services this will determine if it is permissions that is calling your problems..  also you must make sure the message goes to your inbox and the message is not modified in any way when it received.. (if your mail servers modify your messages then it will cause you grief).. if you forward me the etp message to me I will look at it.
0
 
LVL 3

Expert Comment

by:TTCTECH
ID: 21873923
Have you tried the following?:
1)Set and Activation Passowrd for the user within BES.
2) From the device, go to Options -> Advanced Options -> Enterprise Activation
3) Manually input the user's email address and password.
4) Click the trackball and select Activate.
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LVL 1

Accepted Solution

by:
cjrcomputers earned 0 total points
ID: 21874138
I've done all of that.  I found out that it looks like it might be some sort of database issue.  I had installed BES on a virtual server to see if it was a network issue but that worked successfully.  Yesterday evening on I pointed the database to the virtual server and I was able to activate successfully.  Any ideas on why this would happen.  There are two separate instances already installed on this server, not sure if that would cause the problem or not.
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LVL 3

Expert Comment

by:TTCTECH
ID: 21874310
I'm in agreement that you might be experiencing a corrupted database issue, since your virtual database testing seems to point to that.

I remember that when I set up my BES there were buttons to test the various BES modules (I don't recall if there was specifically a buttons to test database communication).
0
 
LVL 3

Expert Comment

by:TTCTECH
ID: 21874327
I'm in agreement that you might be experiencing a corrupted database issue, since your virtual database testing seems to point to that.

I remember that when I set up my BES there were buttons to test the various BES modules (I don't recall if there was specifically a buttons to test database communication).
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