ajege
asked on
The version of ActiveSync on your device
After installing ActiveSync 4.5 on my lap top, I get the error message "Cannot verify the version of ActiveSync on the device....". I am working with Windows CE 5 device which connects perfectly with a desk top pc using ActiveSync 4.5.
I have uninstalled previous version 3.8, deleted rapi.dll etc.
I have uninstalled previous version 3.8, deleted rapi.dll etc.
ASKER
How do I delete my profile? Also, the same device works fine on another pc running 4.5
ASKER
Because of the error, there is no option to delete my profile from File -> Mobile Device.
What happens if you delete the windows profile or create a new user id and sign in on that on the PC and try it.
That will let you know if it's Windows profile specific
That will let you know if it's Windows profile specific
ASKER
I have created a new user id in windows and re-installed ActiveSync and still get the same error... Cannot verify the version of activesync on your device.
I think the problem is specific to my laptop which came pre-installed with Vista. I had to get rid of Vista because of problems and re-installed XP. But things have never been right since.
I think the problem is specific to my laptop which came pre-installed with Vista. I had to get rid of Vista because of problems and re-installed XP. But things have never been right since.
ASKER
Hi Every one, I resolved the problem by uninstalling the modem driver on my laptop and then installing AS4.5. As I don't really need this modem, I think I'll leave out the driver altogether.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Create a new test profile on your laptop and see if that works. If it does, then it's your profile. Had a Moto Q issue very similar to this. Also make sure your device has the most recent updates.