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The version of ActiveSync on your device

Posted on 2008-06-23
Medium Priority
Last Modified: 2013-12-21
After installing ActiveSync 4.5 on my lap top, I get the error message "Cannot verify the version of ActiveSync on the device....". I am working with Windows CE 5 device which connects perfectly with a desk top pc using ActiveSync 4.5.  
I have uninstalled previous version 3.8, deleted rapi.dll etc.
Question by:ajege
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Expert Comment

ID: 21852069
Have you deleted your profile and started fresh?

Create a new test profile on your laptop and see if that works.  If it does, then it's your profile.  Had a Moto Q issue very similar to this.  Also make sure your device has the most recent updates.

Author Comment

ID: 21853336
How do I delete my profile? Also, the same device works fine on another pc running 4.5

Author Comment

ID: 21853380
Because of the error, there is no option to delete my profile from File -> Mobile Device.
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Expert Comment

ID: 21857672
What happens if you delete the windows profile or create a new user id and sign in on that on the PC and try it.

That will let you know if it's Windows profile specific

Author Comment

ID: 21863670
I have created a new user id in windows and re-installed ActiveSync and still get the same error... Cannot verify the version of activesync on your device.
I think the problem is specific to my laptop which came pre-installed with Vista. I had to get rid of Vista because of problems and re-installed XP. But things have never been right since.

Author Comment

ID: 21863922
Hi Every one, I resolved the problem by uninstalling the modem driver on my laptop and then installing AS4.5. As I don't really need this modem, I think I'll leave out the driver altogether.

Accepted Solution

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