Solved

User cannot send or recevie external email

Posted on 2008-06-23
3
600 Views
Last Modified: 2013-11-22
Greetings,
I have one user out of 300 that can not send or recive external email.
I sent him a test message from an external account and I get a reply from our mailer daemon--The message that you sent was undeliverable to the following: dstter@[192.168.1.5] (user not found)

Any ideas

Thanks
0
Comment
Question by:Smaxon
  • 2
3 Comments
 
LVL 97

Assisted Solution

by:war1
war1 earned 120 total points
Comment Utility
Hello Smaxon,

Can user send or receive internal emails? Are you using Outlook?  What version? Do you use IP address for recipient or domain name?

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
0
 

Accepted Solution

by:
Smaxon earned 0 total points
Comment Utility
Its group wise 7.0.1, and I went into the nds and tried everything I could think of then I changed his username to his full name and it worked for some odd reason.
0
 
LVL 97

Assisted Solution

by:war1
war1 earned 120 total points
Comment Utility
Smaxon, glad the problem is fixed.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

I tend toward trying the newest hardware and software.  Thiss sometimes works out to my benefit, and sometimes not.  Because I downloaded and installed Android 5.x (http://www.experts-exchange.com/articles/18084/Upgrading-to-Android-5-0-Lollipop.htm…
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now