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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Mail server issue in production

I am confused by problem in which PRODUCTION mailboxes are not acceptable.

It influences on some PRODUCTION applications which are downed by now.  

 

When one application is starting following issue is showed:

 

Caused by: com.server.service.api.ABCServiceException: com.server.service.api.ABCServiceException: Exception while connecting to mailBoxin EmailListener

        at com.server.service.impl.framework.LeadComponent.start(LeadComponent.java:228)

        at com.server.service.system.ComponentManager.deployComponent(ComponentManager.java:313)

        at com.server.service.system.ComponentManager.start(ComponentManager.java:198)

        ... 29 more

Caused by: com.server.service.api.ABCServiceException: Exception while connecting to mailBoxin EmailListener

        at com.server.service.rl.emailRL.EmailListener.startEmailThread(EmailListener.java:250)

        at com.server.service.rl.emailRL.EmailListener.start(EmailListener.java:138)

        at com.server.service.impl.framework.LeadComponent.start(LeadComponent.java:212)

        ... 31 more

Caused by: javax.mail.AuthenticationFailedException: Login failed: generic failure

        at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:456)

        at javax.mail.Service.connect(Service.java:236)

        at javax.mail.Service.connect(Service.java:137)

        at com.server.service.rl.emailRL.EmailListener.startEmailThread(EmailListener.java:213)

 

It seems PRODUCTION mail account have another password then was configured in the past. We tried to connect to ausa@serverads.com mailbox with following credentials:

username: username1
password: password1
, but error happened.

 

Please provide support to restore normal access to PRODUCTION mail accounts.

 

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jaisonshereen
Asked:
jaisonshereen
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1 Solution
 
humanonomicsCommented:
As you said "It seems PRODUCTION mail account have another password then was configured in the past."
So get hold of the new password and everything will work fine.

What I am confused about is, what kind of help are you expecting.
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jaisonshereenAuthor Commented:
how to get hold of new password ...? i need know the steps?
i dont anything how to configure...
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humanonomicsCommented:
Who all have the access to the password ? Do you know who changed the password ?
Whats the mail sevrer you are using ?
Because if you want some one to hack into the system to find the password, then I don't think, I or any one else would be of any help out here.
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jaisonshereenAuthor Commented:
Who all have the access to the password ?
I have all the username and password list with me.
 Do you know who changed the password ?
No idea
Whats the mail sevrer you are using ?
postfix in linux

Because if you want some one to hack into the system to find the password, then I don't think, I or any one else would be of any help out here.

Please help me how to proceed :-)
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humanonomicsCommented:
Hmm, in that case, atleast I cannot help you, wait for somebody else. I am sorry, don;t have that expertise.
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