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Mail server issue in production

Posted on 2008-06-23
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Last Modified: 2013-11-30
I am confused by problem in which PRODUCTION mailboxes are not acceptable.

It influences on some PRODUCTION applications which are downed by now.  

 

When one application is starting following issue is showed:

 

Caused by: com.server.service.api.ABCServiceException: com.server.service.api.ABCServiceException: Exception while connecting to mailBoxin EmailListener

        at com.server.service.impl.framework.LeadComponent.start(LeadComponent.java:228)

        at com.server.service.system.ComponentManager.deployComponent(ComponentManager.java:313)

        at com.server.service.system.ComponentManager.start(ComponentManager.java:198)

        ... 29 more

Caused by: com.server.service.api.ABCServiceException: Exception while connecting to mailBoxin EmailListener

        at com.server.service.rl.emailRL.EmailListener.startEmailThread(EmailListener.java:250)

        at com.server.service.rl.emailRL.EmailListener.start(EmailListener.java:138)

        at com.server.service.impl.framework.LeadComponent.start(LeadComponent.java:212)

        ... 31 more

Caused by: javax.mail.AuthenticationFailedException: Login failed: generic failure

        at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:456)

        at javax.mail.Service.connect(Service.java:236)

        at javax.mail.Service.connect(Service.java:137)

        at com.server.service.rl.emailRL.EmailListener.startEmailThread(EmailListener.java:213)

 

It seems PRODUCTION mail account have another password then was configured in the past. We tried to connect to ausa@serverads.com mailbox with following credentials:

username: username1
password: password1
, but error happened.

 

Please provide support to restore normal access to PRODUCTION mail accounts.

 

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Question by:jaisonshereen
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by:humanonomics
Comment Utility
As you said "It seems PRODUCTION mail account have another password then was configured in the past."
So get hold of the new password and everything will work fine.

What I am confused about is, what kind of help are you expecting.
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Author Comment

by:jaisonshereen
Comment Utility
how to get hold of new password ...? i need know the steps?
i dont anything how to configure...
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humanonomics earned 500 total points
Comment Utility
Who all have the access to the password ? Do you know who changed the password ?
Whats the mail sevrer you are using ?
Because if you want some one to hack into the system to find the password, then I don't think, I or any one else would be of any help out here.
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Author Comment

by:jaisonshereen
Comment Utility
Who all have the access to the password ?
I have all the username and password list with me.
 Do you know who changed the password ?
No idea
Whats the mail sevrer you are using ?
postfix in linux

Because if you want some one to hack into the system to find the password, then I don't think, I or any one else would be of any help out here.

Please help me how to proceed :-)
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Expert Comment

by:humanonomics
Comment Utility
Hmm, in that case, atleast I cannot help you, wait for somebody else. I am sorry, don;t have that expertise.
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