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"Flash Player 8 or greater is required" despite having version 9

Posted on 2008-06-23
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Last Modified: 2012-05-05
Sony Vaio laptop
XP Pro SP3
1.83Ghz, 2Gb RAM
Internet Explorer 6

I'm trying to install a cell phone software but it keeps telling me I need Flash Player 8 or higher
I've installed version 9 from the Macromedia site - same message
I've uninstalled (with all flash-using apps closed) using the uninstall_flash_player app supplied there
I've installed using the standalone .msi installer - same message
I've followed the instructions here http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2#internet_explorer
(Including the instructions pertaining to resetting permissions using SubInACL from M$)

The uninstalls and reinstalls go without a hitch, but he message keeps coming up. (The disk works fine on other computers)

The only oddity is that in the ActiveX downloads, there is a Shockwave file and an Authorware file, but nothing else relevant to Macromedia
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Question by:JohnDecker
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8 Comments
 
LVL 12

Expert Comment

by:Serge Fournier
ID: 21851393
the problem is not with the flash version, but with the program cheking for the version
he does not support the version chek the right way
he chek if it's = 8 instead of >=8

i never tested this solution, but try changing the version chek in register base for 8
but all applications cheking for 9 will stop working

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash\CurVer]
@="ShockwaveFlash.ShockwaveFlash.9"

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LVL 14

Expert Comment

by:mysticaldan
ID: 21851997
Try uninstalling all versions of Flash and installing exactly version 8 of Macromedia Flash. You can get it from here : http://www.oldversion.com/program.php?n=flashp After its been installed you can uninstall this version and install the latest version and the program should continue to work fine.

Dan
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LVL 22

Expert Comment

by:orangutang
ID: 21852040
Also, try this modified fix from http://www.windowsbbs.com/showpost.php?p=316029&postcount=2:

First, download, unzip and move to \Windows\System32 the files:

SUBINACL.EXE :
http://www.microsoft.com/downloads/d...f-ed6985e3927b

Second, open notepad, and copy/paste the following:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
subinacl /subkeyreg HKEY_CURRENT_USER /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f

Do a File, Save as, C:\fix_reg.cmd. Run C:\fix_reg.cmd
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LVL 4

Author Comment

by:JohnDecker
ID: 21906409
Wildboy8  tried swapping the version as you indicated - no joy
Mysticaldan - no joy there either
Orangutan - I followed your instructions exactly - they differ slightly from the web page you pointed to, but that was for a slightly different problem, hence I followedf your bit - no joy though
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LVL 4

Author Comment

by:JohnDecker
ID: 22005746
Looking in Windows/Downloaded Program Files I see the ActiveX component each time I install, but each time its status is 'Unknown', it cannot be updated and the file - when you look under properties and dependencies - is always damaged.

No amount of fiddling around seems to change it.
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LVL 4

Author Comment

by:JohnDecker
ID: 22135625
Despite checking out the good suggestions above, and going through the registry with a fine tooth comb, the error persisted.

I've side-stepped it by finding the relevant .msi installer file and loading what I need from the CD, so problem avoided, if not solved!
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ID: 22159018
Question PAQ'd, 500 points refunded, and stored in the solution database.
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