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"Flash Player 8 or greater is required" despite having version 9

Posted on 2008-06-23
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Last Modified: 2012-05-05
Sony Vaio laptop
XP Pro SP3
1.83Ghz, 2Gb RAM
Internet Explorer 6

I'm trying to install a cell phone software but it keeps telling me I need Flash Player 8 or higher
I've installed version 9 from the Macromedia site - same message
I've uninstalled (with all flash-using apps closed) using the uninstall_flash_player app supplied there
I've installed using the standalone .msi installer - same message
I've followed the instructions here http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2#internet_explorer
(Including the instructions pertaining to resetting permissions using SubInACL from M$)

The uninstalls and reinstalls go without a hitch, but he message keeps coming up. (The disk works fine on other computers)

The only oddity is that in the ActiveX downloads, there is a Shockwave file and an Authorware file, but nothing else relevant to Macromedia
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Question by:JohnDecker
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by:Serge Fournier
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the problem is not with the flash version, but with the program cheking for the version
he does not support the version chek the right way
he chek if it's = 8 instead of >=8

i never tested this solution, but try changing the version chek in register base for 8
but all applications cheking for 9 will stop working

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash\CurVer]
@="ShockwaveFlash.ShockwaveFlash.9"

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by:mysticaldan
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Try uninstalling all versions of Flash and installing exactly version 8 of Macromedia Flash. You can get it from here : http://www.oldversion.com/program.php?n=flashp After its been installed you can uninstall this version and install the latest version and the program should continue to work fine.

Dan
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by:orangutang
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Also, try this modified fix from http://www.windowsbbs.com/showpost.php?p=316029&postcount=2:

First, download, unzip and move to \Windows\System32 the files:

SUBINACL.EXE :
http://www.microsoft.com/downloads/d...f-ed6985e3927b

Second, open notepad, and copy/paste the following:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
subinacl /subkeyreg HKEY_CURRENT_USER /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f

Do a File, Save as, C:\fix_reg.cmd. Run C:\fix_reg.cmd
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by:JohnDecker
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Wildboy8  tried swapping the version as you indicated - no joy
Mysticaldan - no joy there either
Orangutan - I followed your instructions exactly - they differ slightly from the web page you pointed to, but that was for a slightly different problem, hence I followedf your bit - no joy though
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by:JohnDecker
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Looking in Windows/Downloaded Program Files I see the ActiveX component each time I install, but each time its status is 'Unknown', it cannot be updated and the file - when you look under properties and dependencies - is always damaged.

No amount of fiddling around seems to change it.
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by:JohnDecker
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Despite checking out the good suggestions above, and going through the registry with a fine tooth comb, the error persisted.

I've side-stepped it by finding the relevant .msi installer file and loading what I need from the CD, so problem avoided, if not solved!
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