Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

"Flash Player 8 or greater is required" despite having version 9

Posted on 2008-06-23
8
Medium Priority
?
1,903 Views
Last Modified: 2012-05-05
Sony Vaio laptop
XP Pro SP3
1.83Ghz, 2Gb RAM
Internet Explorer 6

I'm trying to install a cell phone software but it keeps telling me I need Flash Player 8 or higher
I've installed version 9 from the Macromedia site - same message
I've uninstalled (with all flash-using apps closed) using the uninstall_flash_player app supplied there
I've installed using the standalone .msi installer - same message
I've followed the instructions here http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2#internet_explorer
(Including the instructions pertaining to resetting permissions using SubInACL from M$)

The uninstalls and reinstalls go without a hitch, but he message keeps coming up. (The disk works fine on other computers)

The only oddity is that in the ActiveX downloads, there is a Shockwave file and an Authorware file, but nothing else relevant to Macromedia
0
Comment
Question by:JohnDecker
7 Comments
 
LVL 12

Expert Comment

by:Serge Fournier
ID: 21851393
the problem is not with the flash version, but with the program cheking for the version
he does not support the version chek the right way
he chek if it's = 8 instead of >=8

i never tested this solution, but try changing the version chek in register base for 8
but all applications cheking for 9 will stop working

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash\CurVer]
@="ShockwaveFlash.ShockwaveFlash.9"

0
 
LVL 14

Expert Comment

by:mysticaldan
ID: 21851997
Try uninstalling all versions of Flash and installing exactly version 8 of Macromedia Flash. You can get it from here : http://www.oldversion.com/program.php?n=flashp After its been installed you can uninstall this version and install the latest version and the program should continue to work fine.

Dan
0
 
LVL 22

Expert Comment

by:orangutang
ID: 21852040
Also, try this modified fix from http://www.windowsbbs.com/showpost.php?p=316029&postcount=2:

First, download, unzip and move to \Windows\System32 the files:

SUBINACL.EXE :
http://www.microsoft.com/downloads/d...f-ed6985e3927b

Second, open notepad, and copy/paste the following:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
subinacl /subkeyreg HKEY_CURRENT_USER /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f

Do a File, Save as, C:\fix_reg.cmd. Run C:\fix_reg.cmd
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 4

Author Comment

by:JohnDecker
ID: 21906409
Wildboy8  tried swapping the version as you indicated - no joy
Mysticaldan - no joy there either
Orangutan - I followed your instructions exactly - they differ slightly from the web page you pointed to, but that was for a slightly different problem, hence I followedf your bit - no joy though
0
 
LVL 4

Author Comment

by:JohnDecker
ID: 22005746
Looking in Windows/Downloaded Program Files I see the ActiveX component each time I install, but each time its status is 'Unknown', it cannot be updated and the file - when you look under properties and dependencies - is always damaged.

No amount of fiddling around seems to change it.
0
 
LVL 4

Author Comment

by:JohnDecker
ID: 22135625
Despite checking out the good suggestions above, and going through the registry with a fine tooth comb, the error persisted.

I've side-stepped it by finding the relevant .msi installer file and loading what I need from the CD, so problem avoided, if not solved!
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 22159018
Question PAQ'd, 500 points refunded, and stored in the solution database.
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disclosure: Use this tutorial only when no other options helps to get Windows XP running without any problems and you don't want to format the drive. The back up of the data is the responsible of the user, however there is a description of how t…
Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question