Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

User unable to send and receive email after reassigning mailbox - error 1022 Logon failure

Posted on 2008-06-23
7
Medium Priority
?
516 Views
Last Modified: 2008-09-17
We have two Active Directory User accounts for one user.  To consolodate these back to one account, we remove the email address from the account that we don't want, (in Users & Computers, E-mail tab) and added it to the user that we do want to use.  Initially, everything looked fine, except the user had no rights to send.  So I made sure he had full rights.  It turns out that he cannot send or receive email and we are getting error 1022 Logon Failure on database "First Storage Group\Mailbox Store (servername)" - Windows 2000 account domainname\username; mailbox /o=Exchange/ou=First Administrative Group/cn=Recipients/cn=username.
Error: -2147221231
The use uses a Macintosh with Entourage 2004 and occationally OWA, and also Outlook on terminal services - but mainly Entourage.  
Server is 2003 with Exchange 2003, SP2.
0
Comment
Question by:jhuntii
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
7 Comments
 
LVL 16

Accepted Solution

by:
LegendZM earned 2000 total points
ID: 21852242
It sounds like the mailbox isn't attached to his active directory account since you switched the address to another user in AD.

http://exchangepedia.com/blog/2006/03/how-to-reconnect-mailbox-to-another.html
0
 

Author Comment

by:jhuntii
ID: 21863152
Thanks.  That did the trick!  And it didn't take extra disk or database space like moving would.  I did, however lose a secondary email address that was not the primary address to one of the accounts.  That email address no longer shows in Exchange.  Is that 'gone'?
0
 
LVL 16

Expert Comment

by:LegendZM
ID: 21866434
For the secondary e-mail address, you can add an SMTP address to the user's profile in Active Directory Users and Computers  right click the user -> go to properties -> e-mail addresses tab -> add new SMTP address.

However, the default address (the one in bold) is what will show up when he sends mail as his return address.

Let me know if that answers your question. :)
0
 

Author Comment

by:jhuntii
ID: 21901086
Right.  I added in the secondary email address, but was hoping I could reconnect it and not lose its messages and calendar.  After disconnecting, I did not see secondary mailbox available to reconnect.  It wasn't there at all.  So that's when I just recreated it.  Why did the primary one work and not the secondary??
0
 
LVL 16

Expert Comment

by:LegendZM
ID: 21901127
It could be attached to his old active directory account, make sure no SMTP address still exists for that user, if it does, delete it, and then add it back to his primary account, so he can continue to receive mail at that other alias.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question