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User unable to send and receive email after reassigning mailbox - error 1022 Logon failure

Posted on 2008-06-23
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Last Modified: 2008-09-17
We have two Active Directory User accounts for one user.  To consolodate these back to one account, we remove the email address from the account that we don't want, (in Users & Computers, E-mail tab) and added it to the user that we do want to use.  Initially, everything looked fine, except the user had no rights to send.  So I made sure he had full rights.  It turns out that he cannot send or receive email and we are getting error 1022 Logon Failure on database "First Storage Group\Mailbox Store (servername)" - Windows 2000 account domainname\username; mailbox /o=Exchange/ou=First Administrative Group/cn=Recipients/cn=username.
Error: -2147221231
The use uses a Macintosh with Entourage 2004 and occationally OWA, and also Outlook on terminal services - but mainly Entourage.  
Server is 2003 with Exchange 2003, SP2.
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Question by:jhuntii
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LegendZM earned 500 total points
ID: 21852242
It sounds like the mailbox isn't attached to his active directory account since you switched the address to another user in AD.

http://exchangepedia.com/blog/2006/03/how-to-reconnect-mailbox-to-another.html
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by:jhuntii
ID: 21863152
Thanks.  That did the trick!  And it didn't take extra disk or database space like moving would.  I did, however lose a secondary email address that was not the primary address to one of the accounts.  That email address no longer shows in Exchange.  Is that 'gone'?
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by:LegendZM
ID: 21866434
For the secondary e-mail address, you can add an SMTP address to the user's profile in Active Directory Users and Computers  right click the user -> go to properties -> e-mail addresses tab -> add new SMTP address.

However, the default address (the one in bold) is what will show up when he sends mail as his return address.

Let me know if that answers your question. :)
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by:jhuntii
ID: 21901086
Right.  I added in the secondary email address, but was hoping I could reconnect it and not lose its messages and calendar.  After disconnecting, I did not see secondary mailbox available to reconnect.  It wasn't there at all.  So that's when I just recreated it.  Why did the primary one work and not the secondary??
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by:LegendZM
ID: 21901127
It could be attached to his old active directory account, make sure no SMTP address still exists for that user, if it does, delete it, and then add it back to his primary account, so he can continue to receive mail at that other alias.
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