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Computer does not boot after installing Windows XP SPK3

Posted on 2008-06-23
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Last Modified: 2011-10-19
Hi Experts,

one of my coworkers computers does not boot up after installing Windows XP SPK3. The computer was working fine before the install. The machine is a dell Optiplex GX 520 with 2.5GB of RAM and dual processor.

After installing the SPK3, the computer tries to boot up but after getting to the blue screen which shows the windows logo and the amount of memory it reboots again. I can't boot up on safe mode and I can't go into "last good known configuration". I removed the HD and I installed it as a slave into another computer (same model), the new computer recognized the new hard drive. After that, I set up the problematic HD as a master on the new computer and I can't boot up either. it brings me to the vicious circle again. While I went to F8, i disabled the option of "restart after a system failure" (i thought that this might fix my problem) but I got the following error" Page_Fault_In_nonpage_Area stop:0X0000000050".

Please help me, reformatting the hard drive is not an option at the moment.

Thanks
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Question by:Colombia1
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by:cybrexus
ID: 21851954
Are you able to access last known good configuration after placing the HD on a different pc? If you can access F8 you should be able to choose last config. Try it!

Otherwise try boot your windows xp cd and run Chkdsk /f /r in the console

Additionally you can run a memory test www.memtest86.com

Unplug all the non critical devices, printers, cd drives, 2nd monitor, etc
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by:mysticaldan
ID: 21851963
Connect the hard drive as a slave on the other system and run a chkdsk /f command on it. If that doesn't work then follow the steps in this article http://support.microsoft.com/kb/307545/ This will almost most certainly get your system up and running and you can try to do a system restore from there to a later date.

Since you can connect this hdd to another system so you can also try copying teh registry files from c:\system~1\_resto~1 folder as well. Read here for more info, look under Option 3  http://www.help2go.com/Tutorials/Windows/C:%5Cwindows%5Csystem32%5Cconfig%5Csystem_missing_or_corrupt.html

However irrespective of the recovery an OSRI could almost be a certainty since files have been overwritten in the SP3 upgrade.

Dan
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Author Comment

by:Colombia1
ID: 21852024
Cybrexus,
I could not get into las know good configuration when I connected the HD on a different computer. I will try to Chkdsk. Regarding memory, why do you think that is a memory problem? I connected the problematic HD to a different computer.
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Expert Comment

by:cybrexus
ID: 21852427
usually this type of stop error occurs because of faulty ram or other hardware failure, disk errors, viruses, graphic drivers, antivirus, firewall, etc. (http://msdn.microsoft.com/en-gb/library/ms793437.aspx)

try checkdisk first then run a memory test
you can also try disable caching on your computer in bios

i'm not sure if restoring the registry can help but you can try as well!
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Author Comment

by:Colombia1
ID: 21856014
Guys,
thanks for you input. I'll try your suggestions and I will let you know.
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Author Comment

by:Colombia1
ID: 21861800
Cybrexus,
is this the right command? I booted with CD, I went into the recovery console but the following command is not working Chkdsk /f /r I'm getting an error " the command is not recognized. by the way, I had the problematic HD as a master.
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by:mysticaldan
ID: 21862075
Run just a chkdsk /r command. It will take a few hours to complete depending on the HDD size and might work although in this case I am not too sure. Try the second part of my solution above if this doesnt work.

Dan
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Accepted Solution

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Colombia1 earned 0 total points
ID: 21869476
Guys,
Thanks so much for your replies but your solutions did not fix my problem. I ran the chkdsk /r  command a couple of times with no luck. I also ran a memory test and the memory passed the test.

After long hours of searching and digging I found the solution to my problem. I found the instructions to remove SPK3 from recovery console. I decided to follow them even though I was already convinced that reformatting the hard drive was my only solution to the problem.

The solution worked. I'm posting the link.
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2934347&SiteID=17 
If for some reason you can't get access the link, see the attach .doc with the instructions.

FYI, during the process of removing the files, the mouse did not work. It does not matter if the mouse was a serial, wireless or USB, the mouse will not work. So, I had to use the keyboard to execute all the steps. Also, I did not modify the registry as the paper says. After step 8 I was able to access control panel and from there I was able to remove the SPK3. After I rebooted the computer, everything came back to normal, OS, keyboard, mouse.

Now, "Life is good"

Anyway, thanks for all your help

To-remove-SP3-from-recovery-cons.doc
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Expert Comment

by:cybrexus
ID: 21870644
well done, good research!
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by:mysticaldan
ID: 21889503
Good work done. Glad issue was fixed!!

Dan
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