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Restoring Individual Mailbox to Alternate Location with Backup Exec

Posted on 2008-06-23
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Last Modified: 2013-12-01
How can we restore a mailbox to an alternate location using backup exec without effecting the active mailbox?

We have tried creating a new mailbox in AD then using the exchange redirection option in backup exec but the job fails and says access is denied. The Administrator(System logon account) has been given full mailbox rights in AD for the new mailbox but this does not seem to make a difference.
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Question by:trono
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13 Comments
 
LVL 16

Expert Comment

by:LegendZM
ID: 21852079
The exchange redirection option should work.  What service account are you trying to do this with? Have you tried using an account that's in Exchange Administrators Group?
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LVL 16

Expert Comment

by:LegendZM
ID: 21852083
You could take a look at this guide: http://seer.support.veritas.com/docs/264815.htm
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Author Comment

by:trono
ID: 21852284
Thanks for the reply,
We are trying to use the domain administrator account...the daily backup uses this account ok and completes successfully but the exchange redirection restore for a single mailbox fails with: "Access is denied" message.
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LVL 16

Expert Comment

by:LegendZM
ID: 21852288
I don't believe the domain administrator account is in the Exchange administrator account, not sure if it would make a difference, but try giving it a shot?
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Author Comment

by:trono
ID: 21852369
Where should this be checked? Searching in AD only Exchange Services, Exchange Enterprise Servers & Exchange Domain Servers shows. Is it one of these?
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LVL 16

Expert Comment

by:LegendZM
ID: 21852384
http://www.netguyz.net/Documents/Exchange%202003%20Administration%20Guide_files/image008.jpg

You should see the default group under "users" Exchange Domain Administrators" "Exchange Enterprise Administrators"  Not sure if this is the cause, but worth a shot adding the domain admins to the exchange admins group.
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LVL 16

Expert Comment

by:LegendZM
ID: 21852388
Also, did you take a look at the guide in my third comment? Did you create a Recovery Information store?
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Author Comment

by:trono
ID: 21852659
Not yet to create a Recovery Information Store, is this required even if we are to create a new user/mailbox and use it as the location to restore the mailbox from backup?
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LVL 16

Expert Comment

by:LegendZM
ID: 21857138
If you want to restore an active mailbox to a different location without effecting the real mailbox, I believe you need to create/use the Recovery Information Store.
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LVL 16

Accepted Solution

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LegendZM earned 2000 total points
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Author Comment

by:trono
ID: 21881305
Thanks for the guidance. At present our Exchange is very stable... is there much chance of having issues with the "main" Information Store when creating/using a "Recovery" Information Store?
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