Solved

Can't connect to host using remote control in PCAnywhere

Posted on 2008-06-23
13
1,255 Views
Last Modified: 2013-11-30
Trying to set up remote connection to a host pc behind a tew-452brp router. have already setup port forwarding but not sure if I did it correctly. There is a LAN Server box that needs to be filled in and I"m not sure what to put there. Using PCAnywhere 12.1  Host is a store and need to access from a home network. I can access host inside store with a laptop using wireless connection but can't connect to host at home.
0
Comment
Question by:Bassman8724
  • 7
  • 6
13 Comments
 
LVL 13

Assisted Solution

by:kdearing
kdearing earned 400 total points
ID: 21852318
The LAN Server box is for the local IP address of the server you want to connect to.
0
 

Author Comment

by:Bassman8724
ID: 21862330
I don't have a server at this small office, only a PC running XP Home.
Need help connecting to office PC by remote control in PCAnywhere.
0
 
LVL 13

Expert Comment

by:kdearing
ID: 21862722
OK,
You have a Windows XP Home computer that you want to remotely control...
In the "LAN Server" box, put the local IP address of the XP Home computer.
It's probably something like 192.168.1.?
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 

Author Comment

by:Bassman8724
ID: 21893474
Already did that.  Local IP was 192.168.1.100
0
 
LVL 13

Expert Comment

by:kdearing
ID: 21893549
OK, at the remote end...

You have the router forwarding ports 5631 - 5632 (default PcAnywhare ports) to the local IP address of the host you're trying to connect to (LAN Server IP).

If that is correct, then you should be good to go.
From a remote location, point PcAnywhere to the public WAN IP address of the remote router.
0
 

Author Comment

by:Bassman8724
ID: 21913061
I have everything set just as you say but I still can't connect.
The TRENDnet router at the host (at the store) does have a option to disable NAT.
Would disabling NAT help?
Also I have my Linksys Router at my home (remote end) forwarding ports 5631-5632.
0
 
LVL 13

Expert Comment

by:kdearing
ID: 21930503
Everything I have described is for the REMOTE end, the store.
Sorry, I thought you understood that.
0
 

Author Comment

by:Bassman8724
ID: 21934173
I have set the store router exactly as you have instructed and I still can't connect.
What about the NAT setting on the router? By default it is set enabled. Should I disable it?
0
 
LVL 13

Assisted Solution

by:kdearing
kdearing earned 400 total points
ID: 21934251
Everything should be as follows:

At home:
Nothing needs to change, just unrestricted access to the internet.
Public IP address of the store configured in PcAnywhere.

At store:
Normal internet access.
Ports 5631-5632 forwarded to the local IP address of the host running the PcAnywhere Server.

That's it, very simple.
0
 

Author Comment

by:Bassman8724
ID: 21942408
I still can't connect. Maybe I do not have the ports forwarded correctly.   I went to a site called portforward.com and set the ports according to their site, but I still can't connect. I have attached a copy of the router manual.   Could you take a look at it and tell me how to forward the ports on this router.

Thanks for your help in this matter. I really need to get this working.

UG-TEW-452BRP-C1.0R-.pdf
0
 
LVL 13

Assisted Solution

by:kdearing
kdearing earned 400 total points
ID: 21942471
First off, I'm assuming this is the router at the 'store' end.

Page 45 of the manual...
I would create 2 virtual servers.

ENABLE                  enabled
NAME                      PCA1
PROTOCOL             TCP
PRIVATE PORT       5631
PUBLIC PORT          5631
LAN SERVER          192.168.1.100

ENABLE                 enabled
NAME                     PCA2
PROTOCOL            TCP
PRIVATE PORT      5632
PUBLIC PORT         5632
LAN SERVER         192.168.1.100
0
 

Accepted Solution

by:
Bassman8724 earned 0 total points
ID: 21960299
Yes,  this is the store router.
I have already set the virtual servers just as you said and I still could not connect to store host pc.
So I went to the host pc at the store and went to whatismyip.com and it gave me a totally different IP address than the 192.168.1.100  that I was using to search for the host from my home pc. I finally got a connection using that IP address!  So I guess I will need to check my IP address using whatismyip.com each time I want to connect remotely
or I will need to check with Embarq to see if I can get a static IP address.
0
 
LVL 13

Assisted Solution

by:kdearing
kdearing earned 400 total points
ID: 21969517
One way around the dynamic IP issue is to use something like:
http://www.dyndns.org

That way instead of tryng to remember the current IP address if the remote host, all you will need is the name, which will be resolved automatically.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
New firewall implementation guidance 12 104
Automated backups of ASA's and Nexus (5k and 7K) 24 129
Where is running-config located at in ASR9K? 3 25
AS-Path BGP Attribute 7 27
Remote Desktop Shadowing often has a lot of benefits. When helping end users determine problems, it is much easier to see what is going on, what is being slecected and what is being clicked on. While the industry has many products to help with this,…
Getting hacked is no longer a matter or "if you get hacked" — the 2016 cyber threat landscape is now titled "when you get hacked." When it happens — will you be proactive, or reactive?
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question