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Cannot Push Install McAfee from ePolicy Orchestrator to Windows 2000 Professional & NT

Posted on 2008-06-23
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Last Modified: 2013-12-09
Hello Experts,

I am trying to install McAfee in my work environment through McAfee's ePolicy Orchestrator (ePO).  I have done about 20 of them to either Windows 2000 Server & Windows 2003 Servers, and they all went Okay.  However, when I tried to install to Windows 2000 Professional & Windows NT, the ePO would push the install files successfully to the server.  But when I send the "Agent wakeup call", nothing happens on the target.  

Does anyone know if there is any twist in installing McAfee on non-server or NT machines?  Thanks!
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Question by:wingkchan
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Expert Comment

by:legalsrl
ID: 21857958
Hi,

What are you expecting to happen on the server ?

To check the agent has been installed correctly, browse to http://machinename:8081

Cheers
Si
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Author Comment

by:wingkchan
ID: 21861601
Hi Legalsrl,

I see the server that installed would show the mcAfee icon on the task bar, and there are 3 servies registered.  

McAfee Framework Service
McAfee McShield
McAfee Task Manager

but on the Windows professional machines, the icon doesn't appear, and only 1 service is shown
McAfee Framework Service

The http://local:8081 do show some mcAfee activities... does that mean mcAfee is installed then?
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Accepted Solution

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legalsrl earned 300 total points
ID: 21863266
Hi wingkchan,

OK, let me explain how this all works.

ePO will install the ePO agent (McAfee Framework Service) but you need to create a deployment task from within ePO to install the VirusScan Enterprise package (McAfee McShield)

Once the deployment task has been created, then you need to do an agent wakeup call for the agents to check in to the ePO server and download the latest task (the agents can take up to 60 minutes to check in)

Once the agents check in, they will then pick up the latest tasks and policies and will then install the VirusScan package.

You can check to see that the ePO agent has checked in to the ePO server over http://machinename:8081 and look for connections to the ePO server

Let me know how you get on

Cheers
Si
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Author Comment

by:wingkchan
ID: 21872604
Hi LegalSrl

Thanks for the quick reply.... Yes, I configured the Deployment task, which specifies what components to be installed:
   1. ePo Agent
   2. System Compliance Profiler
   3. Virus Scan Enterprise

Then I issue "Send Agent Install",

I waited for a little bit, and then I sent "Agent Wakeup Call", but the installation showed no signs of installing McAfee.  When I checked the http://localhost:8081, it does indeed show some packages were transfered, and it connected and it enforced some policies...  Under "Services", there is an "McAfee Framework Services"... while other servers usually would have 3 McAfee related items:

McAfee Framework Service
McAfee McShield
McAfee Task Manager

Does that means the installation is okay LegalSrl?  
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Expert Comment

by:legalsrl
ID: 21872646
Hiya

What you need to look for is the VirusScan icon on the desktop.

go to http://localhost:8081 on one of the servers and copy all the information into a text file and link it to this question and I'll have a look at it for you

Cheers
Si
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Author Comment

by:wingkchan
ID: 21872692
Hi LegalSrl,

it showed an error of installing VirusScan VIRUSCAN8600, but not any other details... please take a look at the attached text file.  Thanks

mcafee.txt
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Expert Comment

by:legalsrl
ID: 21872805
Hiya,

What version of ePO and the ePO agent are you using ?

cheers
Si
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Author Comment

by:wingkchan
ID: 21872891
The ePO Agent is 3.6.0
The VirusScanEngine is 8.5.0
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Expert Comment

by:legalsrl
ID: 21872953
OK, on the http://localhost:8081, you should see some options at the top for other log files.

Can you let me have those as well please ?

Cheers
Si
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LVL 2

Author Comment

by:wingkchan
ID: 21969976
Hi Legalsrl,

Sorry for the late reply... I got carried over to other works lately and didn't get to come back to you.  I see that http://localhost:8081 does indeed has logging information.  I supposed that McAfee is successfully installed.  But I am having another concern and wondered if you have any ideas....

I am a little clueless as how to specific define "Allow Process" on McAfee ePO console.  I see that they have blocking rules, but I don't see any place that would allow explicit define legal application and process.  Do you know how to set that?

Thank you!
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Author Closing Comment

by:wingkchan
ID: 31470046
Hi Legalsrl

Thanks for your assistance and I apologize for the late follow up.  I guess if the http://ip:8081 is up, that means the McAfee is installed fine.  I don't see the icons on Windows 2000 Professional machines, but some time later on, it appeared on one of the PC.... well, it gets me.  But glad that it finally showed some sign of being protected.
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