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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 535
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Lotus Notes Strange problems

Hi ,

One of our Lotus Notes users saye she has strange problems . She says that recipients recieve upto 10 copies of the same mail she sends.Also the she does not get mails from some people who have confirmed that they have sent a mail(its not in the spam filter).Another user complained that mail from a certain period( about 3 weeks worth) were missing from his mail box. Can you tell me what could be wrong.
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ssosw
Asked:
ssosw
1 Solution
 
madheeswarCommented:
Could you please compact her mail db and replace the design with appropriate mail template? I assume it is only for a single user....even you can try sending mails from Web and test and also you can test from any other machine ..using her mail database.
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ssoswAuthor Commented:
Yes its only for her.Done what you suggested. Will wait . SHe says it happens only occasionally. So cannot confirm if fixed.
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chalapaCommented:
There could be a problem with virus and and check her mail file rules.
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TTCTECHCommented:
I agree with chalapa regarding checking the user's Mail Rules (typically a user saying "I didn't change anything" is typically synonymous with "I messed with my settings").
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SysExpertCommented:
I would also run a complete malware and virus check on her machine and make sure tht she understands how to use a local replica properly.

I hope this helps !
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ssoswAuthor Commented:
will need feedback from the user. I havent heard from her so I guess its ok now.
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