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Lotus Notes Strange problems

Posted on 2008-06-23
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Last Modified: 2013-12-18
Hi ,

One of our Lotus Notes users saye she has strange problems . She says that recipients recieve upto 10 copies of the same mail she sends.Also the she does not get mails from some people who have confirmed that they have sent a mail(its not in the spam filter).Another user complained that mail from a certain period( about 3 weeks worth) were missing from his mail box. Can you tell me what could be wrong.
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Question by:ssosw
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6 Comments
 
LVL 19

Accepted Solution

by:
madheeswar earned 500 total points
ID: 21852868
Could you please compact her mail db and replace the design with appropriate mail template? I assume it is only for a single user....even you can try sending mails from Web and test and also you can test from any other machine ..using her mail database.
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Author Comment

by:ssosw
ID: 21852971
Yes its only for her.Done what you suggested. Will wait . SHe says it happens only occasionally. So cannot confirm if fixed.
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LVL 2

Expert Comment

by:chalapa
ID: 21863367
There could be a problem with virus and and check her mail file rules.
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LVL 3

Expert Comment

by:TTCTECH
ID: 21874453
I agree with chalapa regarding checking the user's Mail Rules (typically a user saying "I didn't change anything" is typically synonymous with "I messed with my settings").
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Expert Comment

by:SysExpert
ID: 21892927
I would also run a complete malware and virus check on her machine and make sure tht she understands how to use a local replica properly.

I hope this helps !
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Author Comment

by:ssosw
ID: 22110345
will need feedback from the user. I havent heard from her so I guess its ok now.
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