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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 217
  • Last Modified:

Outlook find on public calendar only returns future appointments. Works fine in private calendars.

We have an Exchange 2003 server with Outlook 2003 clients.

A single user is having an issue when trying to use the Find (not Advanced Find) on a public calendar to view scheduled time-off.

When the user enters the criteria in the Find Field, it changes the view to list all matching appointments in the calendar, but only in the future.

If any other user does this, it shows all matching appointments, past and future.

A single workaround would be to use the Advanced Find, which then returns the information requested.

However, this single user just happens to be the President of the company, and is less than enthused about the fact her software does not work exactly like everyone else's.

As I said, we are unable to duplicate this behavior on any other client.

If this is an easy fix or there is something we are missing in the configuration, any assistance would be greatly appreciated.

Thank you in advance!
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paiITmgr
Asked:
paiITmgr
1 Solution
 
uid94130Commented:
Seems there's something corrupted in the profile.

Create a new Outlook profile for this user. Open Outlook with the new profile. If this fixes the issue, just move the other settings to the new profile and remove the bad one.

If this does not work, you can ask the user to logon to a different PC (if you have a test or spare PC) and see if the issue appears also on a different Outlook installation.

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paiITmgrAuthor Commented:
The issue appears to have been that the defined View called All Appointments was missing in this profile.
Once the view was recreated, find function works per spec.
Not a direct solution, but got us in the right direction.  Thanks!
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