Link to home
Start Free TrialLog in
Avatar of getaways
getaways

asked on

How do I fix error 0x8004060c in Outlook

Outlook is jambed. Everything I try to do comes up with error code 0X8004060C or 0X80048002. Emails I have tried to send stay in the OutBox. I can't delete them or move them to another folder. It says the messaging interface has returned an unknown error.
Avatar of Chris Bottomley
Chris Bottomley
Flag of United Kingdom of Great Britain and Northern Ireland image

I believe you have exceede the mx size of your PST file .. try deleting surplus emails to establish validity then if true create a new postbox to archive surplus mail items to if they cannot be deleted.

Chris
You could check here a ways for possible details

Chris
Hello getaways,

Which version of Outlook are you using?  What format of PST file?

Sound like your PST file is full or corrupt. Repair a 2GB Outlook Personal Folder - PST2GB
http://www.microsoft.com/downloads/details.aspx?FamilyID=B33B1DFF-6F50-411D-BBDF-82019DDA602E&displaylang=en

Repair Damaged Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery Toolbox
http://www.oemailrecovery.com/outlook-recovery.html

In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Hope this helps!
war1
Avatar of getaways
getaways

ASKER

Thanks war1
I am running Office XP 2002, maybe time for a new version. i am unsure how to reduce the size of the pst  file. Outlook will not let me archive any files. Should i purchase the recovery program as it may do it for me?
ASKER CERTIFIED SOLUTION
Avatar of war1
war1
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I appreciate your help. I was able to save the full archived files to a backup file on the server and then archive outlook in the normal manner.
getaways, glad the problem is fixed.