Solved

How do I fix error 0x8004060c in Outlook

Posted on 2008-06-24
7
1,449 Views
Last Modified: 2012-06-21
Outlook is jambed. Everything I try to do comes up with error code 0X8004060C or 0X80048002. Emails I have tried to send stay in the OutBox. I can't delete them or move them to another folder. It says the messaging interface has returned an unknown error.
0
Comment
Question by:getaways
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 59

Expert Comment

by:Chris Bottomley
ID: 21853379
I believe you have exceede the mx size of your PST file .. try deleting surplus emails to establish validity then if true create a new postbox to archive surplus mail items to if they cannot be deleted.

Chris
0
 
LVL 59

Expert Comment

by:Chris Bottomley
ID: 21853391
You could check here a ways for possible details

Chris
0
 
LVL 97

Expert Comment

by:war1
ID: 21856291
Hello getaways,

Which version of Outlook are you using?  What format of PST file?

Sound like your PST file is full or corrupt. Repair a 2GB Outlook Personal Folder - PST2GB
http://www.microsoft.com/downloads/details.aspx?FamilyID=B33B1DFF-6F50-411D-BBDF-82019DDA602E&displaylang=en

Repair Damaged Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery Toolbox
http://www.oemailrecovery.com/outlook-recovery.html

In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Hope this helps!
war1
0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 

Author Comment

by:getaways
ID: 21861551
Thanks war1
I am running Office XP 2002, maybe time for a new version. i am unsure how to reduce the size of the pst  file. Outlook will not let me archive any files. Should i purchase the recovery program as it may do it for me?
0
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 21862339
Right click on the PST file, and see if size is 2 GB. This is the limit of PST in Outlook 2002 and earlier.  Try what chris_bottomley suggested by deleting emails not needed from folders and Trash.  Then compact the folders to gain the space.

If you cannot delete emails, you will need to use PST2GB to repair a 2GB Outlook Personal Folder
http://www.microsoft.com/downloads/details.aspx?FamilyID=B33B1DFF-6F50-411D-BBDF-82019DDA602E&displaylang=en


0
 

Author Closing Comment

by:getaways
ID: 31470060
I appreciate your help. I was able to save the full archived files to a backup file on the server and then archive outlook in the normal manner.
0
 
LVL 97

Expert Comment

by:war1
ID: 21866767
getaways, glad the problem is fixed.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question