Solved

Error 80040201 when sending emails from Outlook 2007

Posted on 2008-06-24
7
2,379 Views
Last Modified: 2010-04-21
When I send an email, nothing goes into sent items or outbox, but nothing goes out, and there is an error 80040201 "unknown error" message issued. I am sending to an SMTP server.
0
Comment
Question by:rich3tea
  • 3
  • 2
7 Comments
 
LVL 97

Expert Comment

by:war1
ID: 21856164
Hello rich3tea,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook files. If using Windows xP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK.

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins disable the addins.

If Outlook does not open, go to Start > Run - and type outlook /safe

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
0
 

Author Comment

by:rich3tea
ID: 21857405
Thanks, war1
I am away from the troublesome machine for the evening now - it is 6:00pm in South Africa. I will try your comprehensive solution tomorrow and get back to you.
rich3tea
0
 

Author Comment

by:rich3tea
ID: 21867043
It turned out that the solution seems to be to open a new profile on the user's PC, and transfer all the files to the new profile. One of the users found this. I hope this isn't a too simple solution, but I didn't get any real help on Google or Microsoft.
rich3tea
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 21867116
rich3tea,

Did user create a new user account or a new Outlook profile?  In step 5 of my first comment, I suggested to create a new Outlook profile.
0
 

Author Closing Comment

by:rich3tea
ID: 31470082
It was a new Outlook profile. Your answer was comprehensive, but I just felt that adding a new Outlook profile perhaps should have been the number 1 possibility rather than number 5. Thankyou anyway.
0
 

Expert Comment

by:mawdryn
ID: 25680209
I know this is an old question, but I had the same problem, and the cause was a contact with a bad SMTP address was the cause of the error. I had to change the email address for the contact, and then it worked.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question