Troubleshooting Stop Code 0x0000000a
Posted on 2008-06-24
I have a client laptop that is getting a BSOD a few times per month. He is offsite almost exclusively from his office and so far hasn't remembered to write down some information I have requested from the BSOD (specifically what file name is listed - assuming this is driver related).
Most of my research on the web indicates that the stop a is usually driver related so that is my current assumption. The end user is very reluctant to give up their laptop for any length of time and is rareley in the office. I can access the laptop remotely, however.
What I can find in the logs is the following:
In System event log:
Event ID: 1003 (System Error) occurs:
06/11/08 08:44:16 am -- Error code 0000000a, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 806e684a.
05/29/08 03:11:43 pm -- Error code 0000000a, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 806e484a.
05/23/08 05:37:12 pm -- Error code 0000000a, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 806e484a.
Event ID: 1001 (Save Dump) occurs:
06/11/08 08:03:11 am -- The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x00000000, 0x00000002, 0x00000001, 0x806e684a). A dump was saved in: C:\WINDOWS\MEMORY.DMP.
05/29/08 03:08:24 pm -- The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x00000000, 0x00000002, 0x00000001, 0x806e484a). A dump was saved in: C:\WINDOWS\MEMORY.DMP.
05/23/08 04:05:13 pm -- The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x00000000, 0x00000002, 0x00000001, 0x806e484a). A dump was saved in: C:\WINDOWS\MEMORY.DMP.
Always the same stop code. Stop code 0x0000000a seems to indicate (per virtually all google searches) a driver issue. Unclear how to determine which driver so far.
Anyone have any further troubleshooting help. This is a Dell Lattitude D830 running XP SP3 (although the problem has been occuring prior to the SP3 update). System Info is below:
System Information - Collected: 1:38:15 pm 14-Apr-08
Manufacturer Dell Inc.
Product Name Latitude D830
System Version (none)
System Serial Number 3HHTKD1
Chassis Serial Number 3HHTKD1
Chassis Asset Tag (none)
External Bus Speed 200 MHz
Max Memory Size 4 GB
Max Memory Slots 2
Chassis Manufacturer Dell Inc.
Chassis Type Portable
Chassis Version (none)
Motherboard Manufacturer Dell Inc.
Motherboard Product 0HN341
Motherboard Serial Num .3HHTKD1.CN4864378F3216.
Processor Family Intel (r) Core (tm) 2 Processor
Processor Manufacturer Intel
Processor Version (none)
CPU Max Speed 1800 MHz
CPU Current Speed 1800 MHz
Purchase or Lease Start Date
On Board Devices
Device Type Description
Video - Enabled Intel Crestline Graphics
Sound - Enabled Sigmatel 9205
Int Ref Ext Ref Con Type Port Type
PARALLEL (none) DB-25 pin female Parallel Port PS/2
SERIAL1 (none) DB-9 pin male Serial Port 16550A Compatible
PS/2 (none) Mini-DIN Mouse Port
USB (none) Access Bus USB
USB (none) Access Bus USB
MONITOR (none) DB-15 pin female Video Port
S-Video (none) Mini-DIN Video Port
FireWire (none) 1394 FireWire (IEEE P1394)
Modem (none) RJ-11 Modem Port
Ethernet (none) RJ-45 Network Port
Size Form Factor Device Loc Bank Loc Type Detail Speed
1024 MB DIMM DIMM_A DDR Synchronous 667 MHz
1024 MB DIMM DIMM_B DDR Synchronous 667 MHz
Designator Type Usage ID
PCMCIA 0 PC Card (PCMCIA) Available Adapter 0, Socket 0