Solved

Emails not being received from sender

Posted on 2008-06-24
4
280 Views
Last Modified: 2013-12-09
Emails from one of our clients, located in Egypt, are not delivered, whereas they are delivered to hotmail or dot Mac.

Is there any reason why Exchange would not let them through? We also run McAfee GroupShield 6.0 (checks Black/White List Server at: http://bl.csma.biz), but I have searched the Detected Items database for the sender address and nothing crops up.

I am just enquiring if there are any filters or settings in Exchange I need to know about.  
0
Comment
Question by:itsupport2008
  • 2
  • 2
4 Comments
 
LVL 40

Expert Comment

by:coolsport00
ID: 21855167
You have 2K3, correct? There is nothing on that version, but potentially on the Edge role of 2K7 if anti-spam/Forefront is used. Do you have a spam appliance/software? Is that was your McAfee GroupShield is? (not familiar with that) What blacklist companies are used? Typically, there is a config in a spam appliance/software that typically will block out of country addresses; blacklist companies typically will add them to their listings as well.
0
 

Author Comment

by:itsupport2008
ID: 21856901
Sorry, we're using 2K3, yes.
Groupshield is A/V and anti-spam s/w. Black/White list is configured in McAfee Groupshield to use: http://bl.csma.biz.
Have checked that the company was not on any blacklists.
0
 
LVL 40

Expert Comment

by:coolsport00
ID: 21857169
The only other thing I can think of is your junk mail settings in Outlook. Check the International & Block senders tabs. Maybe add that domain to your spam appliance/software as well as your allowed/accepted domains/senders list in Outlook.
0
 

Accepted Solution

by:
itsupport2008 earned 0 total points
ID: 21908895
Not sure what was the problem, but I believe it was their end. All seems well now.

Thanks for your help.

Regards
C
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question