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Desktop shortcuts hang ie7 and mostly display frame only of explorer window

Posted on 2008-06-24
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Last Modified: 2013-12-08
Reciently, whenever I try to use a desktop shortcut the only thing that displays is the outer frame of the ie window. I thought I had a temporary workaround by opening ie7, minimize and then use the shortcut. It worked a couple of times but now it only opens a new tab that states 'Connecting' and hangs.
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Question by:ramcomputer
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Expert Comment

by:authen-tech
ID: 21855217
You may need to open IE7 and go to the sites manually, then recreate your shortcuts.  I have seen this work when going from IE6 to IE7 as well.  Also, check to see if you have any BHO's (Browser Helper Objects) that are interfering with IE7.  This can be done by running the most recent Spybot Search & Destroy and going to the advanced mode.  Then pick tools and check BHOs, then pick BHO's again from the list to the left and go through and delete any unnecessary objects.  See if either of those help...
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by:war1
ID: 21856122
Hello ramcomputer,

1. An addon may be interfering with IE. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

Go to Tools > Internet Options > Advanced.  Disable Third party extensions. Click OK. Restart IE. Test.

2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus and other security programs, firewall, toolbars such as Google and Yahoo, and desktop programs such as MSN and Google.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.

5. Create a new user account in Windows.

Hope this helps!
war1
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Author Comment

by:ramcomputer
ID: 21860596
I have tried all of the above and have seen only minor improvement.
If I have ie7 open, minimized to the task bar and click on a desktop shortcut (http://www.google.com) it opens in a new tab just fine.
If I don't have any ie7 window open at all, when I click on any desktop shortcut all I get is a top blue bar and a thin outline frame of the explorer window.
Please help.
I reinstalled ie7 (version 7.0.5730.13) which was the same version I had earlier.
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by:war1
ID: 21860765
ramcomputer, did you recreate the shortcuts from IE& as authen-tech suggested?
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by:ramcomputer
ID: 21861573
Yes I recreated some test shortcuts. I didn't recreate all shortcuts. Will unclicked shortcuts cause problems while other shortcuts are clicked?
I had a little trouble uninstalling ie7 as I have sp3 installed and I don't think it is a clear path to uninstall directly.
One thing I did read on one blog was that someone else had the same problem and reverted back to ie7 version 7.0.5450.4 (from the one I have installed (version 7.0.5730.13) I can't find any earlier version as most installs simply show ie7.
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by:war1
ID: 21862355
Did the recreated shortcuts from IE7 work without opening IE7.

Why are you trying to uninstall IE7?  I thought you are trying to make shortcuts in IE7 work?

1. Uninstall IE7.  Go to Control Panel > Add/Remove Programs and uninstall Microsoft Internet Explorer.  If you cannot find Internet Explorer 7 in Add or Remove Programs, click Start, click Run, type %windir%\ie7\spuninst\spuninst.exe, and then press ENTER.

Note: %windir% is the location of your Windows directory, which can usually be found at C:\Windows. To do this, you need to have "view hidden folders" enabled.

2. If no joy, In some cases, you may get an error message when you try to uninstall IE7 that says you cannot uninstall from a specified user account. To get around this check you will have to edit the Windows Registry.

Warning: Editing the Windows Registry incorrectly can cause the Windows operating system to stop functioning completely. This is a advanced operation and you are encouraged to back up the Windows Registry before you attempt any editing of the file. You have been warned.

Bypass the user account check with this Windows Registry edit:

Click Start, click Run, type regedit, and then press ENTER.
Navigate to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer.
Right-click the Internet Explorer key, click New, and then click DWORD value.
Type InstalledByUser as the name, and then press ENTER to finish creating the new registry value.
Try to uninstall Internet Explorer 7 again.

3. Then prevent IE7 from automatically downloading. You can still manually download IE7 in the future.
http://www.microsoft.com/downloads/details.aspx?FamilyId=4516A6F7-5D44-482B-9DBD-869B4A90159C&displaylang=en
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Expert Comment

by:authen-tech
ID: 21862506
I think if you want to uninstall IE7 without editing the registry, you need to first uninstall SP3, then IE7.  Then reinstall SP3 and you will be able to reinstall IE7 after the upgrade.  This might also help with your other problem.
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Author Comment

by:ramcomputer
ID: 21862552
OK now we're getting off the track. I was only trying to uninstall ie7 because war1 suggested to do so in his original message, item 4.
If I uninstall sp3 to uninstall ie7 and discover it doesn't fix the problem - I will really be upset.
I don't think war1 is too connected to what is going on with his solutions or sp3 changes to ie7 uninstalls. authen-tech is right, to uninstall ie7 once sp3 has been applied, sp3 has to be uninstalled first. This seems like a huge system yank to take care of a problem that appeared much after sp3 was applied. I am not happy with these proposed solutions at all! I will keep searching for an answer. It is probibly a Microsoft problem.
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Expert Comment

by:war1
ID: 21862603
ramcomputer,

One of the troubleshooting steps for slow IE7 is to uninstall the application and then reinstalling it.  The problem is likely cause by SP3 making IE7 unresponsive.  Other users have similar problem and fix it with reinstall of IE7.
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by:authen-tech
ID: 21864991
Check these possible fixes:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281679
or

Go to My Computer, View, Folder Options, File Types (or Control Panel, Folder Options depending on your operating system).

Scroll down to the URL:Hypertext Transfer Protocols, click edit twice and make sure the following is in the application used to perform action box:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome

The same applies for URL:Gopher

DDE should be set to: "%1",,-1,0,,,,
Application should say: IExplore
DDE application not running should be blank
Topic should be: WWW_OpenURL
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Author Comment

by:ramcomputer
ID: 21865737
Nothing presented above helped and none of it was the source of the problem.
I kept changing and deleting extra search provider toolbars or add-ins to ie7. I read a number of web articles that stated many users were having major problems with any yahoo toolbars. Google search isn't far behind.
In the process of uninstalling and re-directing search to a default situation I apparently uninstalled the directory that contained a thing called 'My Web Search'. When I rebooted my computer a message displayed from rundll stating that a file named m3plugin.dll was missing. I thought I would leave it since it hasn't installed and fix it later. Today I was about ready to go to Firefox as a default browser and thought I would clean up this rundll error. The MINUTE I got rid of any reference to m3plugin.dll, ie7 started working perfectly (and a lot faster). Whoever created this file should be SHOT!! I am disappointed that you experts (that I pay $12+ per month to avail myself of your expertise) were going way around the problem and would have me do outrageous things to my system. I know this stuff is hard to pin down, however I would think advice would be narrowing down to the problem but we were getting farther away from a solution with every piece of expert advice.
I don't know if I will remain a subscriber or recommend this service.
Fjor the time being, consider this question closed and I hope you guys will remember this solution for all the other subscribers suffering this problem.
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Expert Comment

by:authen-tech
ID: 21865888
First of all...I am glad you got this worked out!  

I would like you to know, that while you may pay for this service...the experts offering advice are doing so of their own free will and volunteering their time.  There is a point system, but no experts are being paid (that I know of) for their services.  It's a way to help the community and document many bugs for future troubleshooting.  

Also, the information you kept to yourself would have helped in solving this matter.  My Web Search is a malicious browser hijacker that tracks your web surfing habits and creates popups and ad generated links.  Not good.  The fact that you had this problem would have been solved by running the scans and removing BHO's that I mentioned in my FIRST post with Spybot search and destroy.  Also, the fact that you had any error at startup should be a clue that something is wrong and that is the kind of information you should offer when helping US help YOU troubleshoot a problem.  

Glad you have found the solution.  Have a great day.
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