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Print queue has 'Deleting - Printed' status on all jobs

Posted on 2008-06-24
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Last Modified: 2013-12-15
I have a Windows 2003 Server / print server printing to a LaserJet 2200 via standard TCP/P port.  The jobs are printing successfully.  However, the queue is not emptying the printed jobs.  Instead, the Status on all the jobs have Deleting - Printed by them.  I shutdown and restarted the server last night, but the queue still has the jobs in there.  Most of the solutions I read recommended doing a NET STOP Spooler and NET START Spooler so that has pretty much already been tried with the server restart.  Any other suggestions?
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Question by:DilbertW01
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Expert Comment

by:authen-tech
ID: 21855116
I would look for updated printer drivers and completely reinstall the printer.  Never a better solution when a printer is acting up.  Is it happening with any other printers on the same server?
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Expert Comment

by:mastertechnc
ID: 21855164
Right click the printer hit and  properties, then click on the Advanced Tab, then make sure "Keep Printed Documents" is unchecked

if that does not work, do the following

-->net stop spooler
-->delete all the files in this folder C:\windows\system32\spool\PRINTERS
-->net start spooler
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Author Comment

by:DilbertW01
ID: 21862431
The 'Keep Printed Documents' was not checked (one of the first things I looked for).  There was one other printer with one 'Deleting - Printed' job in its queue.  I did a NET STOP spooler.  The spooler temp directory was emtpy.  After NET START spooler, I check the 2200's queue.  It still had one 'Deleting - Printed' job in it.  I repeat the process.  This time, all queues were zeroed out.  I am going to monitor tomorrow and see if they build up again.
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by:authen-tech
ID: 21862509
When you net stop, you can refresh the window and it will show no printers at all.  Then when you net start...the printers show up again empty.  Usually when you see the print job still in the queue it's because the window you are looking at hasn't been refreshed and you are looking at old info.  
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Accepted Solution

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DilbertW01 earned 0 total points
ID: 22032379
I had to unshare the printer, delete the queue and recreate it.  I also had the HP JetDirect external print server power cycled.  Between those two actions, it cleared all 'Printed - Deleting' messages.
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