Solved

Print queue has 'Deleting - Printed' status on all jobs

Posted on 2008-06-24
5
4,173 Views
Last Modified: 2013-12-15
I have a Windows 2003 Server / print server printing to a LaserJet 2200 via standard TCP/P port.  The jobs are printing successfully.  However, the queue is not emptying the printed jobs.  Instead, the Status on all the jobs have Deleting - Printed by them.  I shutdown and restarted the server last night, but the queue still has the jobs in there.  Most of the solutions I read recommended doing a NET STOP Spooler and NET START Spooler so that has pretty much already been tried with the server restart.  Any other suggestions?
0
Comment
Question by:DilbertW01
  • 2
  • 2
5 Comments
 
LVL 9

Expert Comment

by:authen-tech
ID: 21855116
I would look for updated printer drivers and completely reinstall the printer.  Never a better solution when a printer is acting up.  Is it happening with any other printers on the same server?
0
 
LVL 1

Expert Comment

by:mastertechnc
ID: 21855164
Right click the printer hit and  properties, then click on the Advanced Tab, then make sure "Keep Printed Documents" is unchecked

if that does not work, do the following

-->net stop spooler
-->delete all the files in this folder C:\windows\system32\spool\PRINTERS
-->net start spooler
0
 

Author Comment

by:DilbertW01
ID: 21862431
The 'Keep Printed Documents' was not checked (one of the first things I looked for).  There was one other printer with one 'Deleting - Printed' job in its queue.  I did a NET STOP spooler.  The spooler temp directory was emtpy.  After NET START spooler, I check the 2200's queue.  It still had one 'Deleting - Printed' job in it.  I repeat the process.  This time, all queues were zeroed out.  I am going to monitor tomorrow and see if they build up again.
0
 
LVL 9

Expert Comment

by:authen-tech
ID: 21862509
When you net stop, you can refresh the window and it will show no printers at all.  Then when you net start...the printers show up again empty.  Usually when you see the print job still in the queue it's because the window you are looking at hasn't been refreshed and you are looking at old info.  
0
 

Accepted Solution

by:
DilbertW01 earned 0 total points
ID: 22032379
I had to unshare the printer, delete the queue and recreate it.  I also had the HP JetDirect external print server power cycled.  Between those two actions, it cleared all 'Printed - Deleting' messages.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many of us need to configure DHCP server(s) in their environment. We can do that simply via DHCP console on server or using MMC snap-in on each computer with Administrative Tools installed in a network. But what if we have to configure many DHCP ser…
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now