Solved

Print queue has 'Deleting - Printed' status on all jobs

Posted on 2008-06-24
5
4,348 Views
Last Modified: 2013-12-15
I have a Windows 2003 Server / print server printing to a LaserJet 2200 via standard TCP/P port.  The jobs are printing successfully.  However, the queue is not emptying the printed jobs.  Instead, the Status on all the jobs have Deleting - Printed by them.  I shutdown and restarted the server last night, but the queue still has the jobs in there.  Most of the solutions I read recommended doing a NET STOP Spooler and NET START Spooler so that has pretty much already been tried with the server restart.  Any other suggestions?
0
Comment
Question by:DilbertW01
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 9

Expert Comment

by:authen-tech
ID: 21855116
I would look for updated printer drivers and completely reinstall the printer.  Never a better solution when a printer is acting up.  Is it happening with any other printers on the same server?
0
 
LVL 1

Expert Comment

by:mastertechnc
ID: 21855164
Right click the printer hit and  properties, then click on the Advanced Tab, then make sure "Keep Printed Documents" is unchecked

if that does not work, do the following

-->net stop spooler
-->delete all the files in this folder C:\windows\system32\spool\PRINTERS
-->net start spooler
0
 

Author Comment

by:DilbertW01
ID: 21862431
The 'Keep Printed Documents' was not checked (one of the first things I looked for).  There was one other printer with one 'Deleting - Printed' job in its queue.  I did a NET STOP spooler.  The spooler temp directory was emtpy.  After NET START spooler, I check the 2200's queue.  It still had one 'Deleting - Printed' job in it.  I repeat the process.  This time, all queues were zeroed out.  I am going to monitor tomorrow and see if they build up again.
0
 
LVL 9

Expert Comment

by:authen-tech
ID: 21862509
When you net stop, you can refresh the window and it will show no printers at all.  Then when you net start...the printers show up again empty.  Usually when you see the print job still in the queue it's because the window you are looking at hasn't been refreshed and you are looking at old info.  
0
 

Accepted Solution

by:
DilbertW01 earned 0 total points
ID: 22032379
I had to unshare the printer, delete the queue and recreate it.  I also had the HP JetDirect external print server power cycled.  Between those two actions, it cleared all 'Printed - Deleting' messages.
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Numerous times I have been asked this questions that what is it that makes my machine log on so slow, there have been cases where computers took 23 minute exactly after taking password and getting to the desktop. Interesting thing was the fact th…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question