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Contacts double up in user's  Exchange mailbox when synching using Active Sync

Posted on 2008-06-24
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Last Modified: 2013-12-05
Exchange server 2003 SP2
User has Outlook 2007 SP1
User has a Treo 700W and is using active sync to connect.
User ID, password, and domain are all correct.
Server Certificate is installed on device
Active Sync on device is set to sync Inbox, Calendar, and Contacts
Inbox and Calendar have synched properly
Contacts when synching, double up the contacts on the users exchange mailbox...which translates to him having 2 of each contact on his Outlook profile.
Why is this happening?
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Question by:datzit
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LVL 16

Expert Comment

by:LegendZM
ID: 21862193
Is he receiving duplicate contacts in his Outlook profile as well as his phone?

What version of Active Sync is he using to sync his phone w/ his desktop?

windows mobile 5 or 6?
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Author Comment

by:datzit
ID: 21865512
The dupes are on his outlook client...not on the treo.
active sync is on his phone....i have to get that version (will be in their office in an hour)....I do not have Active sync on his computer.
Windows mobile is 5.0.
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LVL 16

Expert Comment

by:LegendZM
ID: 21866401
So what happens if the user goes through, and deletes the duplicate contacts from Outlook, and all the contacts on his phone?

When he syncs (I'm assuming he's syncing Over the Air with activesync now instead of using his computer) Does he still have duplicates?

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Author Comment

by:datzit
ID: 21866595
thats what i am goint to test now.
i am doing an EXMerge of his mailbox in the event that they double up on his outlook profile again...
he does not want to go through that excercise again and i want to keep them as a client.
Holding my breath...i will let you know how it goes.
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Author Comment

by:datzit
ID: 21866636
also, he is syncing over the air.
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Author Comment

by:datzit
ID: 21866939
all is well.....i deleted on the phone and performed an over air sync and its working like a champ.
I will assign you the points as you were very responsive....let me know if you are OK with that.
THanks for your help
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LVL 16

Accepted Solution

by:
LegendZM earned 2000 total points
ID: 21866955
I'm Ok with that. I'm glad to hear that it's working and hopefully you'll be keeping the client! Best of luck to you in the future! :)
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Author Comment

by:datzit
ID: 21866996
thanks
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