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Outlook 2003 hangs when clicking "check name" while setting up new account to connect to exchange server.

Posted on 2008-06-24
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Last Modified: 2012-08-14
Greetings!!  

I have a Windows XP workstation that is running Outlook 2003 to connect to an Exchange 2003 mail server.  The user reported that he was unable to receive any email.  Upon investigating, I discovered Outlook was not connecting to the exchange server.  I can ping the exchange server, and have DNS resolution from the troubled workstation.  Since OWA is working perfectly for this user, and other users on the LAN are not having a problem with email connectivity, I simply attempted to delete the account form the workstation and re-add it.  When I get to the "check name" step, Outlook stops responding.  I have left it "not responding" overnight, and it is still like that in the morning.  Running outlook in /safe mode yields the same result.  I "think" I have been able to narrow it down to a RPC problem through some other methods, but don't count on it.   Any insight would be GREATLY appreciated.  Thanks!!
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Question by:CptGinyu
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Expert Comment

by:jdera
ID: 21855490
Uninstall and re-install Outlook, this error does occur sometimes, the re-install should do the trick.  Also just for double checking also update to the latest SP for office, SP3
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Author Comment

by:CptGinyu
ID: 21856111
Thanks for the reply!  I just tried to uninstall and re-install, and updated to SP3.  Unfortunately the exact same problem persists.  It still hangs when I click the "check name" box.  I also failed to mention earlier that in an attempt to correct the issue, I also deleted the Outlook profile and re-created it from scratch.  Unfortunately, my luck is zero-for-everything.
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Accepted Solution

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CptGinyu earned 0 total points
ID: 21866920
Found it!  In case anyone searches for the solution here's what I did.

Under Exchange Settings -> More Settings -> Security tab, I ticked User Identification (Always prompt for username and password), closed Outlook and entered the Username and Password when it started (and ticked the Remember my password option). After it synchronised, I removed the User Identification tick and restarted Outlook. Connection still worked. I still can't work out why is lost authentication with the Exchange Server.

Hope this helps..
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