i asked this question in a directly related thread without noticing it was closed and most likely not to be viewed by anyone ever again, so i'll ask it in my own qustion. btw, the solution listed in that other thread with the remarkably similar name did NOT work for me.
anyhow, here we are:
i'm running winXP sp3, word XP fully updated, etc...etc...etc...
the document we can not open was NOT received via email as with some other people. it was created by the girl on her work laptop with a stock ghost image we use, so i know there's nothing kooky on her system that's not on mine--this happens on both of our computers btw, so that elimates a lot of things. it does open in wordpad, but she had formatting on it that wordpad loses, so she'd rather not use that route. going into word and doing file, open does not work either.
temp files have been cleared (but that's most likely moot since it happens on a sales girl's machine and an IT guy's machine--we don't run in the same circles of documents and websites), office and winXP are both current as far as updates, this is not a virus--nor a naming issue (the file is called "manual.doc").
anyone have any suggestions? i saw a suggestion somewhere that this may be a "smart tags" issue within the document...anyone care to comment or maybe provide some insight and perhaps a solution?