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Is GoToAssist 8.0.0.480 & URL Assistant Spyware?

Posted on 2008-06-24
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Last Modified: 2012-08-14
I have found these 2 program in add/remove are they usefull or harmfull can remove with no programs?
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Question by:beocom2500
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jhyiesla earned 50 total points
ID: 21857432
I can't comment on URL Assistant, but GoToAssist is a real program.  It is made by the GoToMyPC folks and is used to allow someone to make a remote connection on a PC for troubleshooting.  The remote user needs to request help from a "help desk" that is running the other end of the product. It should only be there is someone installed it for this purpose.  You can find out more about this program at www,gotoassist.com.

I did a quick Google and it appears that the URL Assistant might be some bloatware installed on Dell PCs...suppose it might also come with others.

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by:beocom2500
ID: 31470201
Thanks for yor quick answer. it is a dell pc it is that  ´the URL Assistant is install on.
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by:rickb928
ID: 22154698
GoToAssist is provided by Citrix, not the 'GoToMyPC people'.  

GoToAssist requires the remote user to accept the incoming application, permit it to install, and only then does a uaser at the other end gain access to the machine.  GTA does permit file transfers.

A typical GTA installation will require the support provider to generate a specific URL with an embedded code, and send that to the remote user.  They then click on the link, and the support provider can choose to attach remotely and view the screen, send files, or chat with the user in a window.  These URLsgenerally expire in 10 minutes, though this is probably configurable.

It is not spyware,  and Citrix makes a point of the most important (to me) features:  The application disappears completely from the PC, and the session must be initiated by the remote user accepting the app and permitting the session.

We are trialing ti here, and so far so good.  But it is not spyware.

I'm reading reports that URL Assistant is bundled with Dell PCs and is known to be 'Dell crapware' and difficult to uninstall.

rick

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Author Comment

by:beocom2500
ID: 22156354
This pc is my fathers Dell pc purchase almost 1.5 year ago.

I remember last my father had problem with his Dell multi printer the Dell tecnical support send him  this software to him in a email or he was advice to download it from the local Dell office website.
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