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Remote Terminal Server 2003 Connections Dropping While Users Connected

Posted on 2008-06-24
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Last Modified: 2013-11-21
Experts,

I have a terminal server that is intermittently dropping user connections. Then sometimes, they have problems reconnecting. I have read a handful of articles here and I would like to make some registry modifications that are listed on this site: http://terminal.servebeer.com/php/flaky_connections.php .

However, it does not seem to be specifically for Server 2003.

- Could someone please point me to official MS documentation that has the same information from the above site? Any other good TS troubleshooting documentation you could point me to would also be appreciated.
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Question by:juggernaughty
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by:juggernaughty
ID: 21857357
It looks like there is a keepalive setting in the local computer policy setting on the server. If I enable this, feature on the Terminal server, do I also need to enable keepalives on the client side as well?
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juggernaughty earned 0 total points
ID: 21868946
I enabled the keepalive setting locally on the TS and users are still dropping, even while they're actively connected. All the users that are having problems are connecting in remotely.

Anyone?
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Expert Comment

by:yuhs
ID: 21871100
If you have more than one terminal server, are you using Windows Network Load Balancing?   I made an attempt to use it, and had no luck.  Our network administrators were no help with troubleshooting. We are now using 2xloadbalancer.  It is working well and is cheap.

If you only have one server, I would look hard at the network connection.  

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by:juggernaughty
ID: 21875421
yuhs,

Thank you for the reply. This is not a load balanced solution and we are currently looking at the network. Specifically the ASA 5510. Do you have any recommendations on its configuration for me concerning TS?
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