HP LaserJet 5Si prints horizontal lines onil coming out of one tray

I have a HP LaserJet 5Si that from only one tray there are horizontal lines printing on the paper. The tray is tray # 3 and we print out Invoice paper from that tray. All of the other trays print with no issues.

Any Clues?


Thanks in advance
remcjrAsked:
Who is Participating?
 
molernerConnect With a Mentor Commented:
Hmm... One more piece of advice that generally works for me on such random-looking issues, then I'm out of ideas. Is the printer directly into a power outlet--not an extension cord, not even a power strip or surge protector. Dirty power can cause many, many things.

@mrfixitpc: the 5L and the 5Si aren't THAT different. The 5Si's most differing feature was the upgraded printer engine (and it does make a difference in actual printing), but the drivers interact with the printers in much the same way.
0
 
molernerCommented:
Uninstall and then reinstall the printer. Works every time for my 5L- but then again, it's an older printer, so who knows? Give it a shot.
0
 
mrfixitpcCommented:
Well a   5L  and a  5si  are  2  totally   diff printers  and  reinstalling  the drivers.  are the lines   thin  or  thick????
0
Cloud Class® Course: Certified Penetration Testing

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

 
remcjrAuthor Commented:
Sorry about the late response the reinstalling did not work. The lines are thin.
0
 
remcjrAuthor Commented:
I was doing some research and it seems that the tray is pointing to print invoice paper but is seems to be printing paper like coming from an email.

Are the settings wrong?
0
 
remcjrAuthor Commented:
This may have been the trick. Sorry for the late response
0
 
remcjrAuthor Commented:
Sorry for the late response
0
 
remcjrAuthor Commented:
n/A
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.