Why are our internal emails going to the Junk Email box?

Posted on 2008-06-24
Last Modified: 2012-06-21
We've had this issue before also with another internal email so I am going to try to document as best I can:
Today randomly our Presidents secretary's Junk Mail folder had 2 emails, one from an outsider subscribing service "Money & Markets" and the other from an internal user.  They marked both of them as safe and the user returned them to their inbox (at least 5 times today) and they still return to the Junk folder. Also, the users Junk Mail settings are set to 'Low" so is there anything we can do to resolve this situation?
Question by:extron
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LVL 10

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kevin_uk05 earned 250 total points
ID: 21857421
What email system are you using?

Exchange 2003?

Author Comment

ID: 21857529
Exchange 2003 SP2 and the users Outlook version is 2003
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Accepted Solution

kevin_uk05 earned 250 total points
ID: 21857599
Why don't you disable the Junk Filter all together?

Author Comment

ID: 21857726
That's not practical with this user - she receives 1000 emails a day
LVL 10

Assisted Solution

kevin_uk05 earned 250 total points
ID: 21857797

It's strange. I haven't seen internal emails before hit the Junk Mail folder. I presume your not running any Spam Filtering prior to Exchange?

Are you users using the Exchange option in Outlook or have you enabled POP mail?

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