Solved

Why are our internal emails going to the Junk Email box?

Posted on 2008-06-24
5
1,004 Views
Last Modified: 2012-06-21
We've had this issue before also with another internal email so I am going to try to document as best I can:
 
Today randomly our Presidents secretary's Junk Mail folder had 2 emails, one from an outsider subscribing service "Money & Markets" and the other from an internal user.  They marked both of them as safe and the user returned them to their inbox (at least 5 times today) and they still return to the Junk folder. Also, the users Junk Mail settings are set to 'Low" so is there anything we can do to resolve this situation?
0
Comment
Question by:extron
  • 3
  • 2
5 Comments
 
LVL 10

Assisted Solution

by:kevin_uk05
kevin_uk05 earned 250 total points
ID: 21857421
What email system are you using?

Exchange 2003?
0
 

Author Comment

by:extron
ID: 21857529
Exchange 2003 SP2 and the users Outlook version is 2003
0
 
LVL 10

Accepted Solution

by:
kevin_uk05 earned 250 total points
ID: 21857599
Why don't you disable the Junk Filter all together?
0
 

Author Comment

by:extron
ID: 21857726
That's not practical with this user - she receives 1000 emails a day
0
 
LVL 10

Assisted Solution

by:kevin_uk05
kevin_uk05 earned 250 total points
ID: 21857797
OK,

It's strange. I haven't seen internal emails before hit the Junk Mail folder. I presume your not running any Spam Filtering prior to Exchange?

Are you users using the Exchange option in Outlook or have you enabled POP mail?
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now