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Cannot open documents from DOCS Open

Posted on 2008-06-24
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Last Modified: 2008-07-15
We have a sbs2003 with ISA 2004. We use a program called Docs Open to search for documents and open them on Word. Well, Docs Open works on all of the computers but it does not work well on this particular one. When I do a search it finds the documents correctly and I should be able to open 3 documents at the same time or more if I want to but when I try to do so it acts like if it is going to open them and it just opens 1 of them (no errors at all.) I can edit the document, save it, and when I try to go back to docs open and try to open another document and it does not let me do so, I have to open it from Word. Like I said it works well on all the computers but not on this one. I recreated the user profile, the normal template, reinstalled docs, reinstalled office and nothing seems to work. The worst part is that I do not get any errors it just doesn't work the way it is supposed to. I also noticed there is a "edge slip" icon that appears on the lower left hand corner when I open DOCS Open but I cannot get rid of it. Any ideas?
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Question by:Nancy Villa
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Expert Comment

by:RDAdams
ID: 21859956
Have you tried logging in as another user?

Does this computer have similar or better specifications (memory, cpu speed etc) than the others?
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by:RDAdams
ID: 21859963
Are all your computers OS built from sratch or imaged?
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Author Comment

by:Nancy Villa
ID: 21859982
yes, I actually tried logging in as administrator and it does the same. They all have XP installed from factory and we have about 7 laptops like this one, same specifications.
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by:RDAdams
ID: 21860019
So they have an OEM OS on them.  

Do the others that work have the same?  Are they all running the same service packs and software patches?  Also same software?
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Author Comment

by:Nancy Villa
ID: 21860056
Correct. Yes they all have the same, same service packs, software patches, software, everything is the same.
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by:RDAdams
ID: 21860153
Almost sounds like one  of the settings in DOCS open is different.  Is there an options selector in it?
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by:RDAdams
ID: 21860154
may be called preferences.
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Author Comment

by:Nancy Villa
ID: 21860400
I've clicked everywhere. The only thing I notice is that "edge slip" icon that shows on the lower corner. It does not happen on any other computer. It does not show a toolbar that it is supposed to show even though it says it is enabled and I think is because of that edge slip thing. It has never happened to me before, I am that one that configures the computers for them.
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by:RDAdams
ID: 21860426
It sounds like this toolbar setting is not setup correctly.  Do you have a menu or preferences for it?  Have you tried uninstalling the DOCS program then editing the registry to ensure no references are made to that program, then reinstall the DOCS program?
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Author Comment

by:Nancy Villa
ID: 21899292
Ok, this is what I found. I spent like 2 hrs playing with it again and was not able to fix it. I opened DOCS Open and I noticed that when I wanted to show the toolbar (there is an option to hide or show) is when I would get the edgeslip icon. I also noticed when I was rebooting the computer that before the ctrl+alt+delete option, when it is loading, it is supposed to say "please wait" and it shows weird signs (a hand, a heart, a chinese sign, etc) , so I am thinking there is somethjing wrong with XP that is affecting the program too. I already ran a scan for viruses and did not find anything.
:(
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by:RDAdams
ID: 21899332
In you xp do you have system restore points set?

Go to a date prior to having this issue start and restore to that point.  The test if you don't get any error set another restore point then start adding your hotfixes etc.  hopefully it will rebuild without the error to today's date then set another system restore point.
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Author Comment

by:Nancy Villa
ID: 21900027
The problem is that this computer has not been in use for a while and the person who was using it before never complained about docs, he probably didn't care or found the way to open the documents. So really I do not know if the restore point would help. I configured the computer for this new user and docs open hasn't worked correctly since the beginning.
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by:RDAdams
ID: 21900495
I guess it depends on how big an issue it is.  Do you have a loaner system the person could use so you could rebuild it?  Just a thought.  I know rebuilding is a pain sometimes.  We always do this for each new employee so I know what I am giving them.  Saves some headaches for later.
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Author Comment

by:Nancy Villa
ID: 21902585
I guess I am going to have to do that :( Thank you for your help anyway!
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by:RDAdams
ID: 21902596
My pleasure.  It sounds like there is a larger issue with the machine that may not be affecting other applications you use.  Good luck nancyvilla.
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Accepted Solution

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Nancy Villa earned 0 total points
ID: 21928887
I reinstalled Windows, etc.. reinstalled docs Open, selected the option to show toolbar and I was not getting the edgeslip icon anymore :) then I tried to open 3 documents at the same time and same problem, it would just open one. I checked the computer I gave him in the meantime and it was opening the 3 documents (the way is supposed to) the difference was the Office version. It works fine on Office 2002 but not on Office version 2003...weird but once I reinstalled office 2002 on this laptop everything worked fine and solved my problem!!
Thanks again, I just wanted to let you know the ending :) Happy ending at least.
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by:RDAdams
ID: 22006489
So my comment above about running the same software isn't applicable......?
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Expert Comment

by:KJS69
ID: 24686532
ISSUE: DOCS Open (v4.0.x) "EdgeSlip" artifact(?) can occur when the toolbar goes "bad" (corrupt?).

If you already have the EdgeSlip artifact, for kicks, you can recreate it multiple times in DOCS Open by simply turning off then back on toolbar visibility: Options, Button Bar Setup, check the 'Show Toolbar' box

FIX: delete the self-regenerating docsinfo.ini file.

On my Windows 2000 machines the file is located here:
C:\WINNT\DOCSINFO.INI

On my Windows XP machines the file is located here:
C:\WINDOWS\DOCSINFO.INI
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