SP install on SBS 2003 gives referenced memory error

Posted on 2008-06-24
Last Modified: 2008-08-24
I recently took over as IT for a small company and the servers have not been maintained. Trying to get them up to date on SP and updates but ran into a problem. Looking for a resolution to error, the instruction at "0x7c81596f" referenced memory at "0x00ff10000", The memory can not be "written" while trying to install SP1 on SBS 2003. All of the security patches have been done but the SP have never been installed.  The error occurred while performing cleanup of the install. After the attempt it now shows SP 1 is installed when you go to windows explorer and look under help, about windows but, it isnt complete. Ran memtest86+ and did not find any errors in memory and have not seen any other issues memroy related in the server.

The server runs everything for the company at the moment, DC, Exchange, printer services, SQL Server and a small file share. This error complicates the issue because i am in the process of building a new exchange server to break that piece out of SBS and to install exchange 07 it says that my old server needs to be at SP1 to get the updates it needs for DC and Active Directory.

Thanks in advance for any help.

Question by:Cub411
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Expert Comment

by:Rob Williams
ID: 21858526
When you say SP1 what sequence did you use. There is a 5-7 step process for doing so with SBS. Perhaps if out of sequence it caused the problem.

   Windows Server 2003 SP1
   Exchange Server 2003 SP1
   Windows SharePoint Services SP1
   Windows Small Business Server 2003 Update KB891193 for Windows XP Service Pack 2
   Windows Small Business Server 2003 SP1

Do not attempt to install SP2 until the above is complete.
You may want to review some of the known issues before proceeding with SP2:

Author Comment

ID: 21859479
I was starting with server 2003 sp1 and then moving forward from there in the order you suggested. Since it failedwith the listed error on the first update i have not been able to proceed to exchange 03 sp1 or the others. However I will go read the article you provided and see if that helps.
Do you know any reason why that error for reference memory would come up?
LVL 77

Expert Comment

by:Rob Williams
ID: 21860881
I haven't seen the error on SBS but on other O/S's I have seen it and it was caused by the presence of Malware or un-cleared temporary files.
I would:
- run a virus scan and check add/remove programs for any unwanted add-ons
- delete all temporary internet files and  C:\docs & settings\Administrator\Local Settings\Temp\ <contents>
- Rename (safer than deleting) the C:\Windows\Software Distribution  folder
- Reboot the server
- Log on as THE Administrator
- Try re-running Windows Server 2003 SP1 using the full download not the on-line update
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Author Comment

ID: 21861676
ok thank you for the update I will give it a try and let you know the outcome.


Author Comment

ID: 21862194
  I tried your recommendation with no luck still get the reference memory error. Any other ideas?

Correction on original post i said it was sbs sp1 and that is a mistake it was server 03 sp1 that we are trying to run. However we are using SBS 03.
LVL 77

Expert Comment

by:Rob Williams
ID: 21862389
Sorry, I am out of ideas. Hopefully someone else will have come across this issue. I will stay "tuned in" though.

Accepted Solution

Cub411 earned 0 total points
ID: 21967943
Update on the problem I could not find a way around this issue so I added another server to the domain with the appropriate SP levels and DC Promo'd it and continued with my install of exchange 07 and that worked for a work around solution. Will wipe and reinstall the server with this issue as soon as possible.

Thank you for the suggestions.
LVL 77

Expert Comment

by:Rob Williams
ID: 21968543
>>"Will wipe and reinstall the server with this issue as soon as possible. "
The SBS? If so you may have difficulties integrating it back into the domain.

Thanks for the update,

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