Solved

Exchange 2007 via POP, blackberry no longer syncing to calendar & contacts

Posted on 2008-06-24
9
206 Views
Last Modified: 2012-06-27
Hi, we run a BES in conjunction with our Exchange 2007 SP1 server. Most users are inside the corporate network, and are connecting to exchange in the traditional sense. A number of us have Blackberry's, and we have no issues. However, there is one user who is having a problem. He works outside the office and connects his Outlook to exchange via POP3. In the past he has gotten all his appointments and contacts sync'd between Outlook and the Blackberry. (ie: he puts an appt in outlook, it shows up in the BB, and vice versa). However, now this syncronization has been lost. His OWA still updates and sync's correctly, however the contacts and appts are not sync'd between outlook and the BB. Nothing has changed in our BES or Exchange server recently, so I'm at a loss as to why it would have changed. Can anyone give some suggestions as to how we could get this functionality back for him? Thanks.
0
Comment
Question by:Ivrnet
  • 5
  • 4
9 Comments
 
LVL 3

Expert Comment

by:TheDruidLeader
Comment Utility
Is he maybe using a personal folder?
0
 

Author Comment

by:Ivrnet
Comment Utility
It's possible, I suppose. Can you explain how that would effect it?
0
 
LVL 3

Expert Comment

by:TheDruidLeader
Comment Utility
DId he perhaps recently start using a personal folder?

A personal folder has its own contacts and calender, which the BB cant see. The BB can only see contacts and the calender in the mailbox.

So if the user is using a personal folder his contacts or calender wouldn't update.

Hope that explains.
0
 

Author Comment

by:Ivrnet
Comment Utility
I'm going there tomorrow to look at it, so I'll see what I find and let you know. Thanks.
0
Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 
LVL 3

Expert Comment

by:TheDruidLeader
Comment Utility
No problems :)
0
 
LVL 3

Expert Comment

by:TheDruidLeader
Comment Utility
Was the info helpful?
0
 

Author Comment

by:Ivrnet
Comment Utility
Sorry, but I have been unable to resolve the issue yet.
0
 
LVL 3

Accepted Solution

by:
TheDruidLeader earned 500 total points
Comment Utility
Does the user have a personal folder?
0
 

Author Comment

by:Ivrnet
Comment Utility
User ended up setting up his BB via rogers blackberry internet service. Didn't have time to spend there fighting with it. Thanks for your help, will award you points.
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

Suggested Solutions

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now