Solved

Exchange 2007 via POP, blackberry no longer syncing to calendar & contacts

Posted on 2008-06-24
9
207 Views
Last Modified: 2012-06-27
Hi, we run a BES in conjunction with our Exchange 2007 SP1 server. Most users are inside the corporate network, and are connecting to exchange in the traditional sense. A number of us have Blackberry's, and we have no issues. However, there is one user who is having a problem. He works outside the office and connects his Outlook to exchange via POP3. In the past he has gotten all his appointments and contacts sync'd between Outlook and the Blackberry. (ie: he puts an appt in outlook, it shows up in the BB, and vice versa). However, now this syncronization has been lost. His OWA still updates and sync's correctly, however the contacts and appts are not sync'd between outlook and the BB. Nothing has changed in our BES or Exchange server recently, so I'm at a loss as to why it would have changed. Can anyone give some suggestions as to how we could get this functionality back for him? Thanks.
0
Comment
Question by:Ivrnet
  • 5
  • 4
9 Comments
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21863139
Is he maybe using a personal folder?
0
 

Author Comment

by:Ivrnet
ID: 21866477
It's possible, I suppose. Can you explain how that would effect it?
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21872303
DId he perhaps recently start using a personal folder?

A personal folder has its own contacts and calender, which the BB cant see. The BB can only see contacts and the calender in the mailbox.

So if the user is using a personal folder his contacts or calender wouldn't update.

Hope that explains.
0
 

Author Comment

by:Ivrnet
ID: 21877024
I'm going there tomorrow to look at it, so I'll see what I find and let you know. Thanks.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21881441
No problems :)
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21906292
Was the info helpful?
0
 

Author Comment

by:Ivrnet
ID: 21916423
Sorry, but I have been unable to resolve the issue yet.
0
 
LVL 3

Accepted Solution

by:
TheDruidLeader earned 500 total points
ID: 21917297
Does the user have a personal folder?
0
 

Author Comment

by:Ivrnet
ID: 21935056
User ended up setting up his BB via rogers blackberry internet service. Didn't have time to spend there fighting with it. Thanks for your help, will award you points.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
outlook 4 29
exchange 2013 4 40
Outlook Autoconfigures for On-Premise Exchange 1 23
Why can't I send my Earthlink email to any AOL email? 10 26
Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now