Solved

Exchange 2007 via POP, blackberry no longer syncing to calendar & contacts

Posted on 2008-06-24
9
210 Views
Last Modified: 2012-06-27
Hi, we run a BES in conjunction with our Exchange 2007 SP1 server. Most users are inside the corporate network, and are connecting to exchange in the traditional sense. A number of us have Blackberry's, and we have no issues. However, there is one user who is having a problem. He works outside the office and connects his Outlook to exchange via POP3. In the past he has gotten all his appointments and contacts sync'd between Outlook and the Blackberry. (ie: he puts an appt in outlook, it shows up in the BB, and vice versa). However, now this syncronization has been lost. His OWA still updates and sync's correctly, however the contacts and appts are not sync'd between outlook and the BB. Nothing has changed in our BES or Exchange server recently, so I'm at a loss as to why it would have changed. Can anyone give some suggestions as to how we could get this functionality back for him? Thanks.
0
Comment
Question by:Ivrnet
  • 5
  • 4
9 Comments
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21863139
Is he maybe using a personal folder?
0
 

Author Comment

by:Ivrnet
ID: 21866477
It's possible, I suppose. Can you explain how that would effect it?
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21872303
DId he perhaps recently start using a personal folder?

A personal folder has its own contacts and calender, which the BB cant see. The BB can only see contacts and the calender in the mailbox.

So if the user is using a personal folder his contacts or calender wouldn't update.

Hope that explains.
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 

Author Comment

by:Ivrnet
ID: 21877024
I'm going there tomorrow to look at it, so I'll see what I find and let you know. Thanks.
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21881441
No problems :)
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21906292
Was the info helpful?
0
 

Author Comment

by:Ivrnet
ID: 21916423
Sorry, but I have been unable to resolve the issue yet.
0
 
LVL 3

Accepted Solution

by:
TheDruidLeader earned 500 total points
ID: 21917297
Does the user have a personal folder?
0
 

Author Comment

by:Ivrnet
ID: 21935056
User ended up setting up his BB via rogers blackberry internet service. Didn't have time to spend there fighting with it. Thanks for your help, will award you points.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Find out what you should include to make the best professional email signature for your organization.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question