Solved

Exchange 2007 via POP, blackberry no longer syncing to calendar & contacts

Posted on 2008-06-24
9
217 Views
Last Modified: 2012-06-27
Hi, we run a BES in conjunction with our Exchange 2007 SP1 server. Most users are inside the corporate network, and are connecting to exchange in the traditional sense. A number of us have Blackberry's, and we have no issues. However, there is one user who is having a problem. He works outside the office and connects his Outlook to exchange via POP3. In the past he has gotten all his appointments and contacts sync'd between Outlook and the Blackberry. (ie: he puts an appt in outlook, it shows up in the BB, and vice versa). However, now this syncronization has been lost. His OWA still updates and sync's correctly, however the contacts and appts are not sync'd between outlook and the BB. Nothing has changed in our BES or Exchange server recently, so I'm at a loss as to why it would have changed. Can anyone give some suggestions as to how we could get this functionality back for him? Thanks.
0
Comment
Question by:Ivrnet
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21863139
Is he maybe using a personal folder?
0
 

Author Comment

by:Ivrnet
ID: 21866477
It's possible, I suppose. Can you explain how that would effect it?
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21872303
DId he perhaps recently start using a personal folder?

A personal folder has its own contacts and calender, which the BB cant see. The BB can only see contacts and the calender in the mailbox.

So if the user is using a personal folder his contacts or calender wouldn't update.

Hope that explains.
0
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

 

Author Comment

by:Ivrnet
ID: 21877024
I'm going there tomorrow to look at it, so I'll see what I find and let you know. Thanks.
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21881441
No problems :)
0
 
LVL 3

Expert Comment

by:TheDruidLeader
ID: 21906292
Was the info helpful?
0
 

Author Comment

by:Ivrnet
ID: 21916423
Sorry, but I have been unable to resolve the issue yet.
0
 
LVL 3

Accepted Solution

by:
TheDruidLeader earned 500 total points
ID: 21917297
Does the user have a personal folder?
0
 

Author Comment

by:Ivrnet
ID: 21935056
User ended up setting up his BB via rogers blackberry internet service. Didn't have time to spend there fighting with it. Thanks for your help, will award you points.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question