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Exchange 2007 via POP, blackberry no longer syncing to calendar & contacts

Posted on 2008-06-24
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Last Modified: 2012-06-27
Hi, we run a BES in conjunction with our Exchange 2007 SP1 server. Most users are inside the corporate network, and are connecting to exchange in the traditional sense. A number of us have Blackberry's, and we have no issues. However, there is one user who is having a problem. He works outside the office and connects his Outlook to exchange via POP3. In the past he has gotten all his appointments and contacts sync'd between Outlook and the Blackberry. (ie: he puts an appt in outlook, it shows up in the BB, and vice versa). However, now this syncronization has been lost. His OWA still updates and sync's correctly, however the contacts and appts are not sync'd between outlook and the BB. Nothing has changed in our BES or Exchange server recently, so I'm at a loss as to why it would have changed. Can anyone give some suggestions as to how we could get this functionality back for him? Thanks.
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Question by:Ivrnet
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Expert Comment

by:TheDruidLeader
ID: 21863139
Is he maybe using a personal folder?
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Author Comment

by:Ivrnet
ID: 21866477
It's possible, I suppose. Can you explain how that would effect it?
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Expert Comment

by:TheDruidLeader
ID: 21872303
DId he perhaps recently start using a personal folder?

A personal folder has its own contacts and calender, which the BB cant see. The BB can only see contacts and the calender in the mailbox.

So if the user is using a personal folder his contacts or calender wouldn't update.

Hope that explains.
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Author Comment

by:Ivrnet
ID: 21877024
I'm going there tomorrow to look at it, so I'll see what I find and let you know. Thanks.
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by:TheDruidLeader
ID: 21881441
No problems :)
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Expert Comment

by:TheDruidLeader
ID: 21906292
Was the info helpful?
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Author Comment

by:Ivrnet
ID: 21916423
Sorry, but I have been unable to resolve the issue yet.
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TheDruidLeader earned 1500 total points
ID: 21917297
Does the user have a personal folder?
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Author Comment

by:Ivrnet
ID: 21935056
User ended up setting up his BB via rogers blackberry internet service. Didn't have time to spend there fighting with it. Thanks for your help, will award you points.
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