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Outlook 2003 Frozen on Large Attachment

Posted on 2008-06-24
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Last Modified: 2012-08-13
Some misguided individual sent me a 92m file through email that outlook actually downloaded and placed in my inbox.

Outlook is basically frozen from this and immediately stops responding when I attempt to do anything. Quitting and running the program gives me about 2 seconds of time before it freezes again.

What can I do to delete this message and get outlook functioning again?

Keep in mind that it doesnt appear I can do anything in the outlook application.
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Question by:lexshine
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6 Comments
 

Author Comment

by:lexshine
ID: 21859221
the process for outlook is pinned at 99 whenever I run outlook.

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Accepted Solution

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war1 earned 2000 total points
ID: 21859892
Hello lexshine,

Run Outlook in Safe Mode and try to delete the message from there.  Go to Start > Run and type outlook.exe /safe

If no joy, move the PST file to another location and then start Outlook.  Creaet a new PST file.  This will allow you to use Outlook. Then get the emails from a backup PST file.

In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Hope this helps!
war1
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Author Comment

by:lexshine
ID: 21860081
Hi War1.

that worked well so far! whats the easiest way to retreive mail folders and old mail from the copied PST file without causing a problem with the big attachment that is still in there?

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Author Comment

by:lexshine
ID: 21860099
I opened it as a data file and as soon as I selected the inbox it has appeared to lock again.

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LVL 97

Expert Comment

by:war1
ID: 21860145
Back up the PST.  Then run ScanPST on the file.
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery Toolbox
http://www.oemailrecovery.com/outlook-recovery.html

If no joy, PST cannot be repaired.  Use a backup PST file.
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Author Closing Comment

by:lexshine
ID: 31470324
Thanks so much, Great answer
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