Outlook 2003 Frozen on Large Attachment

Some misguided individual sent me a 92m file through email that outlook actually downloaded and placed in my inbox.

Outlook is basically frozen from this and immediately stops responding when I attempt to do anything. Quitting and running the program gives me about 2 seconds of time before it freezes again.

What can I do to delete this message and get outlook functioning again?

Keep in mind that it doesnt appear I can do anything in the outlook application.
lexshineAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
war1Connect With a Mentor Commented:
Hello lexshine,

Run Outlook in Safe Mode and try to delete the message from there.  Go to Start > Run and type outlook.exe /safe

If no joy, move the PST file to another location and then start Outlook.  Creaet a new PST file.  This will allow you to use Outlook. Then get the emails from a backup PST file.

In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Hope this helps!
war1
0
 
lexshineAuthor Commented:
the process for outlook is pinned at 99 whenever I run outlook.

0
 
lexshineAuthor Commented:
Hi War1.

that worked well so far! whats the easiest way to retreive mail folders and old mail from the copied PST file without causing a problem with the big attachment that is still in there?

0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
lexshineAuthor Commented:
I opened it as a data file and as soon as I selected the inbox it has appeared to lock again.

0
 
war1Commented:
Back up the PST.  Then run ScanPST on the file.
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery Toolbox
http://www.oemailrecovery.com/outlook-recovery.html

If no joy, PST cannot be repaired.  Use a backup PST file.
0
 
lexshineAuthor Commented:
Thanks so much, Great answer
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.