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Problems with our users Free/Busy information in group scheduler - Outlook 2003 / Exchange 2007

Posted on 2008-06-24
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Last Modified: 2012-08-14
Hi All,

Info:
 - Exchange 2007 with SP1 - Rollup 2 with Public folder configured.
 - Clients running Outlook 2003.

I got a problem with users Free/Busy information not being up to date or not showing in the group scheduler.
Example : On of my users have 8 persons added in her group scheduler. Problem 1:  one is greyed out like ////////// theres no access and free/busy information is missing - even if calander access rights is correct. Problem 2: in this case user also having problems with seeing her own free/busy information when added.

I found out the starting outlook with /cleanfreebusy helped in most cases - but more and more users getting the same problems now and I dont see the command above is the rigth solution over time.

Please help, hints, solutions...

Regards
Anders Jensen


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Question by:andersjensen
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apache09 earned 500 total points
ID: 21869864
Do the clients have Office 2003 SP3 installed?
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

Otherwise might try using /cleanschedplus rather than /cleanfreebusy
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by:andersjensen
ID: 21943252
Hey again,

Clients have SP3 installed.

If i use /cleanschedplus will it recreate users entrys afterwards ?

Best Regards
Anders
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by:apache09
apache09 earned 500 total points
ID: 21959769
Should do, see below

cleanschedplus Deletes all Schedule+ data (free/busy, permissions, and .cal file) from the server and enables the free/busy information from the Outlook Calendar to be used and viewed by all Schedule+ 1.0 users.

More on Outlook 2003 Command Line Swithces and what they do: http://office.microsoft.com/en-us/outlook/HP010031101033.aspx
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