phil1429
asked on
Outlook not processing receipts
I have this option on in Outlook - Tools > Options > Preferences tab > E-mail Options... > Tracking Options... > After processing, move receipt to <a folder of my choice>.
Suddenly one day it just stopped working. The read receipts are staying in the Inbox. I've turned the option off and then back on. That did not help.
Also, my messages that I've read aren't clearing the bold unless I manually choose Mark as Read.
I read about adding a registry entry to give Outlook more time to process. Would this help, or should I just rebuild my profile?
HKEY_Current_User/Software
Value DWORD.
Name AutoProcessIdleTime
Value data: 1000
Base: Decimal
Suddenly one day it just stopped working. The read receipts are staying in the Inbox. I've turned the option off and then back on. That did not help.
Also, my messages that I've read aren't clearing the bold unless I manually choose Mark as Read.
I read about adding a registry entry to give Outlook more time to process. Would this help, or should I just rebuild my profile?
HKEY_Current_User/Software
Value DWORD.
Name AutoProcessIdleTime
Value data: 1000
Base: Decimal
Rebuilding the profile would work, before that you can try Detect and Repair under the help menu. Also upgrading to the latest SP for Office, SP3 would be a good idea. Is it possible it stopped working after you upgraded to the latest SP?
ASKER
I have the latest SP, SP3. It did not start after upgrading. I guess I'll try Detect and Repair first. It's just so odd because nothing had recently changed when it happened.
ASKER CERTIFIED SOLUTION
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ASKER
I'm sorry, but after going through all of your steps above, none of that worked. So I decided to try adding the registry entry I mentioned above. That's what worked.
phil1429, so you added time to the registry. What number did you use? 2000 like I suggested?
ASKER
I used 1000.
ASKER
I still have the problem that read messages aren't clearing the bold unless I manually choose Mark as Read even though in Tools > Options > Other tab > Reading Pane& button, "Mark item as read when selection changes" is on.
You did not say anything. So I assume the bold issue is fixed. Detect and Repair did not fix the bold issue?
What delay do you have for the setting? Change the time to as short as possible.
If no joy, toogle the setting. Uncheck "Mark item as read". Click OK. Restart Outlook. Check "Mark item as read". Click OK. Restart Outlook.
What delay do you have for the setting? Change the time to as short as possible.
If no joy, toogle the setting. Uncheck "Mark item as read". Click OK. Restart Outlook. Check "Mark item as read". Click OK. Restart Outlook.
ASKER
Detect and Repair did not fix the bold issue.
Delay is 1000 (decimal).
Toggling the setting did not work either.
Any ideas?
Delay is 1000 (decimal).
Toggling the setting did not work either.
Any ideas?
Looks like a security program may be interfering with Outlook. Check firewall, antivirus, and other security programs to see if there is a setting to unmark email as read.