Solved

How do I stop Outlook from prompting for password Intermittently?

Posted on 2008-06-24
5
655 Views
Last Modified: 2008-07-12
I have a user who has Outlook 2007 and Exchange 2003 (SBS).  I'm having problems his workstation intermitantly popping up a login screen.  Sometimes Outlook will launch without a problem and others the login screen continually pops up (no passwords work).  He ends up restarting and then it seems to work after 1 or 2 reboots.

I am new to this customer so I don't know much about how it was initially configured except that he previously was setup to connect to a hosted exchange server with a third party vendor.

He is configured to connect to his Exchange server (which is local in his office) and a standard configuration is used for the exchange profile on his workstation.   He does have some pop accounts configured too, all of which test successfully.

Anyone have any ideas why the login screen might come up intermitantly?  Could it be related to previous configurations to the hosted exchange, and if so where would I check to change these settings other than the profile.

Thx.
0
Comment
Question by:rlw888
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 14

Accepted Solution

by:
agriesser earned 250 total points
ID: 21860497
Is this client member of the domain at your customers site?
I once had the problem on my Vista Laptop being not part of our domain at work.

Are you sure that no passwords work?
Have you made sure to add the domainname in the user account field too, e.g. if your domain is "my-company", use
"my-company\user" as the username.

This should usually work.

I never found out the reason why it behaved that strangely, but some time ago I needed to testdrive an outlook 2003 plugin on my machine and therefore uninstalled office 2007. After I finished the testing, I reinstalled Office 2007 and since then, the problem has gone.

So I'd suggest to delete all profiles (back them up before, just in case you need some stuff afterwards) and start over with a fresh installation of Office 2007.
0
 

Author Comment

by:rlw888
ID: 21861022
Yes, the computer is definitely a domain member running windows XP SP2.  We have definitely tried logging in with his username and password with the domain name included as you specified above, but were still unsuccessful.  Since its seems to be intermitent I was assuming it was related to the fact that it had previously been configured to connect to a hosted exchange server, and was hoping there was another solution other than re-installing, but maybe that's what I have to do to resolve it.
0
 
LVL 14

Expert Comment

by:agriesser
ID: 21863303
I'm fairly sure that there are possible solutions to get it working without reinstalling (e.g. have you tried the "Detect and Repair" option in Outlook 2007 already?), but the question is: What's faster? Googling and trying around many hours or doing a complete reinstall that probably takes less than half an hour?
0
 

Author Comment

by:rlw888
ID: 21892448
Just thought I would update you on this problem.  I think the problem has been resolved.  I ended up changing the "Logon network security" option on the security configuration tab in the Microsoft Exchange options (More settings button on account settings page) from "Negotiate Authentication" to "Password Authentication (NTLM)" and it seems to have worked.  Thank you for your help with this.
0
 
LVL 14

Expert Comment

by:agriesser
ID: 21924412
That's interesting information, thanks for sharing it with us.
Please don't forget to close the question.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question