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After upgrading from BES SMB to  Blackberry Professional, nothing is working

Posted on 2008-06-24
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Last Modified: 2008-07-03
I just ran the upgrade from Blackberry Enterprise Server for SMBs to Blackberry Professional Server.  Prior to this upgrade all of my users were working 100% fine.  After the upgrade nothing works.  I get the following event errors over and over again:

{StartNotifyThreadServer}: DBNS component not installed

Unable to connect to Router 'local'

Unable to connect to Dispatcher '<hostname>'
BIPPeClient:: Connect: Erro calling host "localhost"


The Router bit is a red flag to me since it should probably be localhost not "local" but under the new management tool I can't figure out where thats coming from.

Any ideas?
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Question by:mlederman
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Expert Comment

by:Kurt_Braeckmans
ID: 21862967
Did you try on your BES to:
open the blackberry server configuration
then click on the tab: Blackberry server,
click on the button test srp connection.  This should NOT fail...

Then click on the tab blackberry router
and here click on the button test network connection.
the srp-adress must be filled in
(https://www.blackberry.com/SRPAddressLookup/index.do)
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Accepted Solution

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mlederman earned 0 total points
ID: 21864534
We figured this out late last night.  The source of the problem was that the Router and Dispatcher did not install properly.  Its apparently a known issue and doesn't generate any errors.  The tip off was that I couldn't find "Blackberry Server Configuration" anywhere.  Reinstalling the service pack upgrade corrected the problem.
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