Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

After upgrading from BES SMB to  Blackberry Professional, nothing is working

Posted on 2008-06-24
2
722 Views
Last Modified: 2008-07-03
I just ran the upgrade from Blackberry Enterprise Server for SMBs to Blackberry Professional Server.  Prior to this upgrade all of my users were working 100% fine.  After the upgrade nothing works.  I get the following event errors over and over again:

{StartNotifyThreadServer}: DBNS component not installed

Unable to connect to Router 'local'

Unable to connect to Dispatcher '<hostname>'
BIPPeClient:: Connect: Erro calling host "localhost"


The Router bit is a red flag to me since it should probably be localhost not "local" but under the new management tool I can't figure out where thats coming from.

Any ideas?
0
Comment
Question by:mlederman
2 Comments
 
LVL 12

Expert Comment

by:Kurt_Braeckmans
ID: 21862967
Did you try on your BES to:
open the blackberry server configuration
then click on the tab: Blackberry server,
click on the button test srp connection.  This should NOT fail...

Then click on the tab blackberry router
and here click on the button test network connection.
the srp-adress must be filled in
(https://www.blackberry.com/SRPAddressLookup/index.do)
0
 

Accepted Solution

by:
mlederman earned 0 total points
ID: 21864534
We figured this out late last night.  The source of the problem was that the Router and Dispatcher did not install properly.  Its apparently a known issue and doesn't generate any errors.  The tip off was that I couldn't find "Blackberry Server Configuration" anywhere.  Reinstalling the service pack upgrade corrected the problem.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Ever have trouble updating the ringtone settings on a Blackberry Curve? If so, here are the steps for changing your ringtone settings.  1. The Key is in the Profiles | Select 'Profiles' Icon The most interesting thing about changing your rington…
Having now spent 3 months on the iPhone, I am at a loss as to how anyone would choose this device for business use. After many years using Blackberry phones (several 7xxx models and, until recently, an 8100 Pearl) I have reluctantly had to switch to…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used.

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question