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Mail Merge in Excel 2007

Posted on 2008-06-24
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Last Modified: 2009-03-23
I'm trying to do a label mail merge using an excel sheet as my data source. I have followed the instructions provided in the article provided by Microsoft very carefully.  (http://office.microsoft.com/en-us/excel/HP102432671033.aspx)

My problem is when I insert the merged fields in the Word document the next step should be to update the labels. However the "Update Labels" is grayed out and I am not able to continue to create the mailing labels. Can someone please tell to me why the "Update Labels" icon may be grayed out?

Thanks in advance.

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Question by:delacruz84
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Rartemass earned 2000 total points
ID: 21862358
It may be grayed out as Word doesn't have anything to update. From memory it usually becomes available when it needs to be updated.

Have you continued on with the merge previewed the labels?

If it works I would not worry about it.
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Author Comment

by:delacruz84
ID: 21862398
Yes, when I clicked on preview only one contact appears. I believe I need to click on "Update Labels" to populate the rest of the document with the contacts taken from the Excel sheet.  
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Expert Comment

by:Rartemass
ID: 21862847
Is the Excel sheet open on your, or any other, PC?
This may cause some locking.
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Author Comment

by:delacruz84
ID: 21864092
I have tried with the excel sheet open and closed.
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LVL 18

Expert Comment

by:Rartemass
ID: 21870629
could you attach the excel and word files for me to take a look at?
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