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CRM mailbox/email holding bin growing

Posted on 2008-06-25
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Last Modified: 2013-11-24
Hi, we have been using CRM 3.0 with the Exchange routing tool successfully for several months now, this last week I've noticed the 'crm email holding bin' or mailbox is catching all email regardless of whether or not its been tagged in the CRM, basically a copy of all emails are being sent there...... its growing out of control, I've no idea how it started, why or what i can do to resolve this ASAP.

Thanks in advance
Paul
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Question by:pbgormley
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by:pbgormley
ID: 21863828
After further investigating it seems that a copy of all incoming emails are being forwarded here, non CRM tracking emails, which makes this even more confusing ?!?
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pbgormley earned 0 total points
ID: 21863866
Ok, resolved.

If anyone has this problem then:

On your exchange server, run services.msc and start/restart the CRM Exchange routing service.

Somehow the service had stopped.
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