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Server usage report not showing emails sent/received correctly

Posted on 2008-06-25
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Last Modified: 2008-07-14
Hi,

Having only just stumbled across this aspect of SBS due to my manager forwarding me a report, I've noticed that the emails sent/received are incorrect by a huge amount. Over a 2 week period, apparently I've only sent 3 emails from my Exchange account. I know this figure is hugely wrong. It's not just myself, it's every account we have here that's showing very small amounts of emails being sent. I've checked the Exchange logs and these show what I would be expecting.

Does anyone have any ideas as to what might be causing this? If you need any more info, please let me know so I can have a look as I inherited this server, not set it up (unfortunately).

Thanks

Paul
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Question by:the1paulcole
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by:Jeffrey Kane - TechSoEasy
ID: 21872193
This is an issue that was corrected in SBS SP1, so perhaps you haven't installed it yet?

Info on the problem:  http://support.microsoft.com/kb/867457

Info on how to intsall all 5 components of SBS SP1:  http://sbsurl.com/sp1

Jeff
TechSoEasy
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by:the1paulcole
ID: 21884022
The problem shown there is to do with a very high amount of emails being shown, the problem we have here is the complete opposite. We're running SBS SP2 as well.
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by:Jeffrey Kane - TechSoEasy
ID: 21887422
Sorry, I misread the question. There really is no SBS SP2, only Windows Server 2003 SP2. SBS itself is still SP1. If someone didn't properly install all five components to bring SBS to SP1 initially, then you could still have problems.

Please post the output from running SYSTEMINFO at a command prompt.


Jeff
TechSoEasy
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by:the1paulcole
ID: 21914509
Host Name:                
OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Busines
s Server
OS Version:                5.2.3790 Service Pack 2 Build 3790
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Primary Domain Controller
OS Build Type:             Multiprocessor Free
Registered Owner:          Andrew
Registered Organization:  
Product ID:                
Original Install Date:     05/11/2005, 17:40:13
System Up Time:            35 Days, 1 Hours, 18 Minutes, 22 Seconds
System Manufacturer:       Intel
System Model:              SBD2A071
System Type:               X86-based PC
Processor(s):              4 Processor(s) Installed.
                           [01]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
3790 Mhz
                           [02]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
3790 Mhz
                           [03]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
3790 Mhz
                           [04]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
3790 Mhz
BIOS Version:              A M I  - 7000504
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume2
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon
, London
Total Physical Memory:     4,095 MB
Available Physical Memory: 265 MB
Page File: Max Size:       10,068 MB
Page File: Available:      6,259 MB
Page File: In Use:         3,809 MB
Page File Location(s):     c:\pagefile.sys
                           i:\pagefile.sys
                           j:\pagefile.sys
Domain:                    
Logon Server:              \\
Hotfix(s):                 70 Hotfix(s) Installed.
                           [01]: File 1
                           [02]: File 1
                           [03]: File 1
                           [04]: File 1
                           [05]: File 1
                           [06]: File 1
                           [07]: File 1
                           [08]: File 1
                           [09]: File 1
                           [10]: File 1
                           [11]: File 1
                           [12]: File 1
                           [13]: File 1
                           [14]: File 1
                           [15]: File 1
                           [16]: File 1
                           [17]: File 1
                           [18]: File 1
                           [19]: File 1
                           [20]: File 1
                           [21]: File 1
                           [22]: File 1
                           [23]: File 1
                           [24]: File 1
                           [25]: Q147222
                           [26]: KB933854 - QFE
                           [27]: SP1 - SP
                           [28]: Q832483
                           [29]: KB912442 - Update
                           [30]: KB916803 - Update
                           [31]: KB924334 - Update
                           [32]: KB926666 - Update
                           [33]: KB931832 - Update
                           [34]: KB917283 - Update
                           [35]: KB922770 - Update
                           [36]: KB928365 - Update
                           [37]: Q927978
                           [38]: Q936181
                           [39]: Q828026
                           [40]: Q828026 - Update
                           [41]: KB925398_WMP64
                           [42]: KB917734_WMP9
                           [43]: KB885492 - Update
                           [44]: KB889101 - Service Pack
                           [45]: KB914961 - Service Pack
                           [46]: KB921503 - Update
                           [47]: KB925902 - Update
                           [48]: KB926122 - Update
                           [49]: KB927891 - Update
                           [50]: KB929123 - Update
                           [51]: KB930178 - Update
                           [52]: KB931768 - Update
                           [53]: KB931784 - Update
                           [54]: KB931836 - Update
                           [55]: KB932168 - Update
                           [56]: KB933360 - Update
                           [57]: KB933566 - Update
                           [58]: KB933729 - Update
                           [59]: KB933854 - Update
                           [60]: KB935839 - Update
                           [61]: KB935840 - Update
                           [62]: KB935966 - Update
                           [63]: KB936021 - Update
                           [64]: KB936357 - Update
                           [65]: KB936782 - Update
                           [66]: KB937143 - Update
                           [67]: KB938127 - Update
                           [68]: KB939653 - Update
                           [69]: KB941202 - Update
                           [70]: KB872769 - Update

Hopefully this will show what you need
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by:
Jeffrey Kane - TechSoEasy earned 400 total points
ID: 21923266
You are missing a host of updates.  Please be sure to install all the latest updates and patches.

Jeff
TechSoEasy
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