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Is there a service pack available to correct this error?

Basically this error has been happening when some employees are returning emails. We are using Outlook 2003,As a result i have to go to Tools->Options->Mail Format and select Use Microsoft Word 2003 to edit e-mail messages. It doesn't happen with all emails they reply to just certain ones. Also all employees have 2 picture logos in their signature so this could have something to do with it as well. All suggestions welcome
1 Solution
Is Office 2003 SP3 Installed?

Other settings to check would be the email security settings and that Read All Mail as Plain Text is not selected.

Also check the automatic download settings as it can be set to Automatically Download pictures in HTML emails

Then in Outlook, Go to Tools Options>Mail Format and choose Compose Mail in HTML Format.

Might also be possible that there is a Group Policy in place that restricts you from using Active X Controls.
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