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After repair install of Win XP Pro system reboots on black screen with mouse pointer.

Posted on 2008-06-25
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Last Modified: 2011-09-20
System was cleared of all malware by removing drive from system and scanning on another machine. OS was left crippled leading to a Repair Install. After the initial blue repair screen file copy, the system went to restart and after passing the Windows Logo screen displayed a black screen with a mouse pointer on it and then rebooted. This cycle repeats after each reboot (prior to the black screen the Windows Setup is restarting message is displayed on a blue background).
We really need to resurrect this install if possible.
System is a Dell Optiplex G270 A03.
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Question by:Bryn Ball
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10 Comments
 
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Expert Comment

by:slam69
ID: 21864252
get to recovery console and run a chkdsk / see if the hard drive is having issues if not run a fixmbr and then try running  a repair install if that deosnt work you may need to slave the drive into a nother machine and get your data off as it sounds fubar'd
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Author Comment

by:Bryn Ball
ID: 21870979
Thanks for your reply Slam69 :-)

If i do a fixmbr, will that override the failed Repair Install I have already performed?
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Author Comment

by:Bryn Ball
ID: 21870982
I had already completed a chkdsk prior to attempting the repair install. drive came back clean!
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slam69 earned 2000 total points
ID: 21872440
fixmbr will not repair anything but will re write the boot record might kick start, if that fails though then you are looking at having to slave teh hard drive in another machine to get your data as its gone wappy
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Author Comment

by:Bryn Ball
ID: 21872493
Thanks Slam69, I have done many of these repairs successfully before now. This one is a doozy that just got me beat.

Cheers
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LVL 25

Expert Comment

by:slam69
ID: 21872502
no problem we will get there in the end bud!!
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Author Comment

by:Bryn Ball
ID: 21872547
Tried the fixmbr. and did a chkdsk (again
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LVL 25

Expert Comment

by:slam69
ID: 21872566
just a thought but have you tried booting into first sfae mode (doubtful it works) and also try VGA mode, could be a blwon graphics card or messed up driver causing teh black screen
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Author Comment

by:Bryn Ball
ID: 21872588
Chkdsk is running now. will try your suggestion and let you know.
Appreciate your tenacity with this little challenge :-))
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Author Comment

by:Bryn Ball
ID: 21873154
Didn't go any good.
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