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CD/DVD drive - explorer will not recognize blank or formatted writable media

Posted on 2008-06-25
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Last Modified: 2013-12-02
Toshiba Tecra M3 - came with Matshita CD/DVD drive.  Will not recognize a CD or DVD unless something on it.  Have tried several brands or CD and DVD's.

Will correctly deal with CD or DVD with content (files, audio, video).

Problem existed even when had Roxio Easy Media Creator 8 on it, but have recently put in new hard drive (after corrupted) and loaded OS and all SW from scratch - Roxio not yet put back on.  When it was on,  could write to blank CD/DVD using Roxio- and now can do image burn by using Imgburn.  

Had difficulty creating Norton Ghost recovery disk as Ghost would not recognize any writable media in drive when came to writing to make a bootable CD.  When instead put in bootable disk created by imgburn  on CD-RW, Ghost grabbed all the data, then erased the CD, and then successfully wrote a bootable recovery disk

There is no updated driver for Matshita - which seems to be a pseudonym for Panasonic OEM product in Toshiba laptop, and no manufacturer (Toshiba or Panasonic) seems to support this drive.  I THINK I tried reinstallation of driver at some point, and now do not seem to have a fresh copy of driver around (haven't googled it lately).

Any thoughts?  I have another computer with a fully functional DVD/CD  burner, and I have worked around this issue, but would like the CD/DVD drive on the Toshiba laptop to be fully functional/
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Question by:LRG15
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by:nobus
ID: 21864370
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by:LRG15
ID: 21871355
Thanks nobus, but "no go".  Not only did that not solve this particular issue (and I am the only admin/user so it must have run as required by admin) - but when I next tried itunes it reported that the registry entries for importing and burning software in itunes have been deleted and instructed me to reinstall itunes.
Luckily I created a Ghost 14 image just before I tried this CD Fix software, so I am in the process of restoring the hard drive to where it was earlier today (just in case the CD fix software had other unwanted effects, thought it better to go back to prior image and not just reinstall itunes).

Thanks for the effort.  Any other thoughts?

My wife's laptop ( a Dell) has exactly the same issue, though it runs a different DVD drive - so maybe this is just an acceptable  quirk.  As long as I access the drive through a program other than explorer (imgburn, Roxio EMC etc) I can get the drive to do what I want - just will not be able to take a quick look at a CD or DVD to see if it is blank - but  then again, if not blank it will read, so I guess the "incorrect function" error message" is a foolproof way to tell it is a blank CD or DVD
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by:nobus
ID: 21872218
you can try another burning soft, like nero, or a free one  http://cdburnerxp.se/
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by:LRG15
ID: 21872363
I have just installed Roxio EMC-8  (without the "Drag-to-Disk" element which is notorious for messing up explorer), which I need for converting my LPs to digital.  Roxio does not play nice with other software such as Nero.  It seems to go OK with Imgburn so I keep that on.

There is no problem burning CD's and DVD's with Imgburn or Roxio- or reading/playing  CD's and DVD's with Windows Media Player 11 - just the nagging problem of not being able to use explorer for a quick peak at what, if anything, is on a CD or DVD.'

I will probably withdraw this question and live with the glitch - if no one comes up with a fix for explorer in the next day or two.

Thanks for your interest (and congrats on your point earning prowess) - but I suspect this question is going  nowhere.
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by:nobus
ID: 21873357
you can try if running sfc /scannow from the run box helps
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Author Comment

by:LRG15
ID: 21881991
nobus,
I doubt scannow is the answer since I was having this same problem before a new hard disk was installed by an IT professional shop (computer kept crashiing and repair install not sufficient to rescue)  - and they would have had an XP pro disk and reinstalled all fresh drivers.

Also, strangely enough, the same problem occurs on my wife's Dell laptop (cannot read blank CD/DVD, but otherwise OK drive function).

"scannow" keeps insisting on the original XP Pro install disk (as it is wont to do).  I bought the laptop out from my ex-employer and was not given an XP Pro disk (though Key for XP Pro is on a sticker on bottom of laptop).  I do have an XP home, sp2 disk, but hesitate to use it in case the dll's are different, and probably mght have to be slipstreamed to include SP3.  I have read through the articles/posts on scannow and realise I might be able to do a regedit to point scannow to the i386 folder location with cachedll and the service pack updates source folder, but I hesitate to start fiddling with the registry (though I have Ghost to back me up in cae of disaster).  

I think I will "sleep on this" before getting in any deeper, but thanks again for your comments and advice..
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by:nobus
ID: 21884631
more info : http://www.updatexp.com/scannow-sfc.html      
if it is not software (since you installed afresh - or was it  with an image?) and you had it on 2 PC's, then it could be a rootkit  :  http://www.microsoft.com/technet/sysinternals/utilities/RootkitRevealer.html
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by:LRG15
ID: 21892507
nobus,

It was installed afresh from an XP Pro disk, by it professionals, and before I took it home and re-installed all my other programs and documents the problem was already there.  I asked the IT shop to test it out with a blank CD before I took the laptop home and the error came up, but thy said they had no experience with such an error message (d:/ not accessible. Incorrect function") and it would take a while to research it on the internet, which they had no interest in doing.

Hence I doubt it is a rookit (though I haven't tried the rookit revealer yet).  The other computer with the same problem is completely independent - different email, different programs - different user,  

I think my only way forward here is to contact Toshiba -since it is an OEM XP Pro Microsoft will not offer support.  I have been all around the internet googling, to Microsoft site, to Toshiba site, to various forums, and nothing quite fits the issue I have here.  

Thank you for your time, but I will delete this question for now (I might rephrase it and try it in the "software" area, but I suspect I will only come up with similar advice, as you seem to be about as "expert" as they come).  

As much as I would like to reward you for your time here, it would probably be against the spirit of Expert-Exchange if I awarded the 500 points when the issue is not resolved.
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by:nobus
ID: 21893159
No problem - just do as you like; and if you have more questions, just ask. just trying to help!
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LRG15 earned 0 total points
ID: 21914959
MYSTERY SOLVED (I hope)

I later noticed that the properties of the CD/DVD drive did not include the tab for "recording" (open"My Computer" in XP, right click on CD/DVD drive - properties - should be a tab for "recording").

I had to go into registry with regedit and follow Microsoft Support Bulletin 316529 and edit the appropriate registry entry so that the CD/DVD drive was designated as "2". Somehow it had been changed to a "3" (I know it was originally "2" because I did a restore with Norton Ghost to a few days prior and it was a "2" in the older image). Not sure which program or update caused the switch, though iTunes is under suspicion.

XP does not recognise a "3" as a recordable device (hence will not access blank media - only media that can be read - treating the drive as if it was a -ROM drive - read only).

After changing the registry to designate the drive as a "2", the recording tab showed up on the properties, and under that tab I enabled the drive to write - and since then it recognises when a blank DVD or CD is in the drive.

All that is left is to check out all the elements of Roxio  Easy Media Creator  to make sure they all still work properly (fingers crossed) and to try and create a custom Norton Ghost recovery disk.
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by:nobus
ID: 21915012
thanks for the update !
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