Link to home
Start Free TrialLog in
Avatar of mike3950
mike3950

asked on

Blackberry Curve Sync Problems

Hi, I have just loaded the latest 4.3 Desktop Software on my new pc to sync my blackberry.

When I plug in the blackberry to the usb I get the following error message;

"Your computer must be connected to the Internet in order to initially configure synchronization settings. Please ensure that you are able to connect to the Internet and try again."

However I have a fulltime internet connection and no matter what I do I cannot figure out how to get the blackberry to see it.

Cheers
Mike
ASKER CERTIFIED SOLUTION
Avatar of jdera
jdera

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of mike3950
mike3950

ASKER

trying now... I see there is 4.5 out as well, might try that first. Back soon as I have tried.
Going back to previous version fixed the problem... although media manager doesn't ork, but that's not a major.
I had the same problem with 4.5. I disabled McAfee firewall and the desktop app was then able to access the internet and proceeded without errors.
Hi There i am using WIndows 7 with Blackberry DM 4.7 i still get the error , i am not using Black Berry Enterprise Email Account i am using BIS can any one help
Man this plagued me for a while. I finally found another post where the https authentication was failing for someone else in an entirely different piece of software. Long story short, I went to:

1. Control Panel

2. Internet Options

3. Advanced

4. Security

5. Uncheck "Check for server certificate revocation*"

6. Configure sync

This worked for me :D

Preston