Solved

Outlook attachment not visible

Posted on 2008-06-25
3
534 Views
Last Modified: 2012-08-13
Hi,

One of our users has the following problem:

He received an e-mail with attachment. He can see the paperclip next to the mail but there is no attachment when opening the mail.

I forwarded the mail to myself and at my client, there is even no paperclip.

When I go to File - Save attachment, it says "No attachments". I can click on it, save the file and open it. It's a file called image001.gif but it's not at all what it's supposed to look like.
This user has received lots of mails with attachments of this same sender and this is the first time it doesn't work. The sender has already resent it a few times and it's always the same problem.

We use Outlook locally and via Citrix. The problem is the same for both platforms.

Any help will be appreciated.
Thanks.
0
Comment
Question by:elkep
3 Comments
 
LVL 10

Expert Comment

by:daleoran
ID: 21864670
Don't know if this will help but I've heard of Google Desktop causing this sort of problem. Does he have it installed on his computer? Can he disable it?
0
 

Author Comment

by:elkep
ID: 21864787
Google Desktop is not installed.
I know now that he is supposed to receive a pdf file.
0
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 21866282
Hello elkep,

1. Does the PDF attachment exceed the file size limit of the system?

2. Check if user's Outlook is blocking PDF file.  Add .pdf to Level1Remove key
http://www.slipstick.com/outlook/esecup/getexe.asp
or
Use TweakOL2003 to Dis/enable Attachment Security
http://www.freewarepub.org/freeware/TweakOL-2003.html
or
OutlookTools to unblock attachments
http://www.howto-outlook.com/products/outlooktools.htm

3. If no joy, The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question