• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 547
  • Last Modified:

Outlook attachment not visible

Hi,

One of our users has the following problem:

He received an e-mail with attachment. He can see the paperclip next to the mail but there is no attachment when opening the mail.

I forwarded the mail to myself and at my client, there is even no paperclip.

When I go to File - Save attachment, it says "No attachments". I can click on it, save the file and open it. It's a file called image001.gif but it's not at all what it's supposed to look like.
This user has received lots of mails with attachments of this same sender and this is the first time it doesn't work. The sender has already resent it a few times and it's always the same problem.

We use Outlook locally and via Citrix. The problem is the same for both platforms.

Any help will be appreciated.
Thanks.
0
elkep
Asked:
elkep
1 Solution
 
daleoranCommented:
Don't know if this will help but I've heard of Google Desktop causing this sort of problem. Does he have it installed on his computer? Can he disable it?
0
 
elkepAuthor Commented:
Google Desktop is not installed.
I know now that he is supposed to receive a pdf file.
0
 
war1Commented:
Hello elkep,

1. Does the PDF attachment exceed the file size limit of the system?

2. Check if user's Outlook is blocking PDF file.  Add .pdf to Level1Remove key
http://www.slipstick.com/outlook/esecup/getexe.asp
or
Use TweakOL2003 to Dis/enable Attachment Security
http://www.freewarepub.org/freeware/TweakOL-2003.html
or
OutlookTools to unblock attachments
http://www.howto-outlook.com/products/outlooktools.htm

3. If no joy, The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now