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Installed Outllook 2007 and it has found old mail files from years ago.  How can I setup as new.

Posted on 2008-06-25
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Last Modified: 2010-04-08
I installed Outlook 2007 on a pc that was using Lotus notes.  Outlook will only use pop3 mail for now.  It appears that outlook was on this pc at some point in the past because it picks up old mail files and if I delete those it will not load outlook it keeps asking for location of the mail file and an archive file.  I tried uninstalling and reinstalling with no luck.  If I put those files back and setup the new account it keeps asking for the password every time I open even if it's saved.   I need to remove any trace of outlook and or microsoft mail (might have been used on this pc at some point) so I can do a fresh new install.  
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Question by:Aidenous
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10 Comments
 
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Expert Comment

by:war1
ID: 21865982
Hello Aidenous,

Use these programs to remove old Office programs: Windows Installer Cleanup Utility
http://support.microsoft.com/default.aspx?kbid=290301
or
Revo Uninstaller
http://www.revouninstaller.com/

If no joy, you may have PST file stored in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  
Also, do a search for *.pst

It is a hidden folder and file, so you have to unhide hidden folders snf files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Hope this helps!
war1
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Author Comment

by:Aidenous
ID: 21896164
I had already found the windows installer cleanup utility and tried that.  I also searched and removed all pst files.  When I recreate the profile I still have the same problem.  
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LVL 97

Expert Comment

by:war1
ID: 21896259
Did you use Revo Uninstaller to remove all traces of Outlook?
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Author Comment

by:Aidenous
ID: 21918399
I tried Revo and uninstalled Outlook then reinstalled and I still have the same problem.  I was hoping to avoid formating the hard drive but I'm lost as what else to try.  
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LVL 97

Expert Comment

by:war1
ID: 21920309
Create a new Outlook profile
http://support.microsoft.com/kb/829918

Then emails from old profile will not show.
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Author Comment

by:Aidenous
ID: 21924558
I tried that also.  I even tried setting up a new pop3 account for a test and when I created the new profile in Outlook the account also keeps asking for the password.  The password prompt appears at startup and every time it does a send or receive at the set interval or if you hit the f9 to force a send receive.  
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LVL 97

Expert Comment

by:war1
ID: 21926402
Aidenous,

In the new profile, are you using the correct username or address and password for login?  Did you select option to remember password?
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Author Comment

by:Aidenous
ID: 21930453
Yes,  I always try checking the rememer password.  It always connects and receives new email after putting in the password so I know it's correct.
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LVL 97

Accepted Solution

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war1 earned 500 total points
ID: 21930839
Try these steps

1. Go to Control Panel, click Classic View on the left, double-click User Accounts, and then on the left select Manage Network Passwords, delete any associated with Outlook, and then try and open Outlook again, may get prompted once more.

2. If no joy, Right click outlook icon in quick launch
Select properties
Go to Compatability
Select check box for Windows XP (Service Pack 2)
Apply changes

3. If no joy, Go to C:\users\(username)\AppData\Roaming\Microsoft\Prot ect. Delete the Protect folder and it will eventually regenerate itself.

It is a hidden folder, so you need to unhide hidden folders to see it. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
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Author Comment

by:Aidenous
ID: 21965618
No luck.  
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