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Exchange 2007 server based auto replies from mail enabled public folders

Posted on 2008-06-25
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Hello,

We have some mail enabled public folders set up for our info and order accounts - I have set them to auto reply to incoming emails saying "we have received your email yada yada yada" - the problem I am experiancing is infinite email loops (unless I shut them down)

If sombody turns their auto responder on and sends and email to our info - our info sends a reply - their auto response sends a reply ..ours sends another reply...they send another...in a loop

I know that in office you can specify only send the reply only once per email address - can we do this in exchange 07 or is their another resolution to stop this from happing - it's quite annoying

Thanks!
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Question by:badgermike
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LegendZM earned 2000 total points
ID: 21871401
http://msexchangeteam.com/archive/2007/12/10/447717.aspxhttp://msexchangeteam.com/archive/2007/12/10/447717.aspx

http://forums.msexchange.org/Public_Folder_Auto_Reply_From_address_-_loop_prevention/m_1800473273/tm.htm

Talks about the subject briefly.

Basically, if you're going to use auto replies, I'd recommend some sort of special subject, and then create a message rule to ensure that you don't get into loop.
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by:badgermike
ID: 21873762
I think I understand about the special subjec...I would create a subject that is unique then create a transport rule that uses that subject to block and prevent against the loop....

The only question I have is when autoresponse emails come back the have the subject of Out Of Office or in the case of a delivery failure loop.....The subject usually reads some kind of variation on "Failure Notice"

So I am a little consfused...maybe I use the special subject and then create a tranport rule that blocks those subject words in the body?

I will try to find and look at one of the emails to see what they come back with...

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