Solved

Problem with Blackberry.  Links in email wont open.  BES installed.

Posted on 2008-06-25
7
1,094 Views
Last Modified: 2010-08-25
We have BES installed on our server with 5 Blackberry phones.  These phones are working, and email is being sent and received without problems.  However, whenever they select a link in an email they get an error:

 A communication failure occurred with the selected Mobile Data Service.  The server may be busy, please try again later.  If the problem persists contact your administrator.

They are able to visit websites on their own, but email links wont work.
0
Comment
Question by:higginsonline
7 Comments
 

Author Comment

by:higginsonline
ID: 21878096
If some part of my issue is unclear, please let me know and I'll try to clarify it.
0
 
LVL 5

Expert Comment

by:amac81
ID: 21886302
On the BES check in the event logs to see if there are any errors being tossed by the MDS service.  
0
 
LVL 2

Expert Comment

by:Pro-2-Call Network Consulting
ID: 22791754
Sam Issue I am having, I will post if I find anything
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 1

Expert Comment

by:msCCare
ID: 23472518
Was this issue ever resolved?
0
 
LVL 3

Accepted Solution

by:
btrivett earned 500 total points
ID: 26000131
Don't know if you ever got this resolved, but I had the same issue for a while and just resolved it today.  You may have noticed that this error only occurs on Blackberries configured to use the "Blackberry Browser" instead of the "Internet Browser".  As a workaround, I've been getting all of my Blackberry users to change their default browser to the Internet Browser.  However, today I discovered that the problem was linked to the fact that the Windows 2003 server on which I have BES installed also had Internet Explorer Enhanced Security enabled on it (enabled by default on Win03 Server).  By going to "Add or Remove Programs", selecting "Add/Remove Windows Components" on the left and removing the "Internet Explorer Enhanced Security Configuration" component, the problem was resolved.

In short, then, if your Blackberry users are connected to a BES and they use the "Blackberry Browser" on their devices instead of the "Internet Browser", the browser on their devices is subjected to the same security and access restrictions as the IE browser on the server that hosts the BES.  This is great for enforcing corporate firewall and content filtering rules that could otherwise be circumvented by Blackberry users.  However, it can also be a two-edged sword if the IE browser on the server that hosts BES in your environment is unable to access sites that your Blackberry users actually need to be able to access.
0
 
LVL 3

Expert Comment

by:btrivett
ID: 26000156
Sorry about all those junk links at the bottom of the post.  I think one of my Firefox plugins added them before I realized it. :-)
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
record phone call on iphone 3 45
Transferring Contacts from Cell Phone to Laptop 11 60
Migrating From Parse To Back4App 7 109
ebook for Andriod Apps developement 4 12
Are you having trouble connecting or getting your iPhone / Samsung device(s) to sync with Microsoft Exchange Server?   What have you tried?   What haven't you tried?
You should read OS supplied guidelines before developing. I can't stress that enough. The guidelines will help you understand the reasons mobile app developers do what they do.  Apple is very particular when they review appstore submissions.
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

937 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now