Moved user to a new PC  and lost a portion of her Outlook contacts

Posted on 2008-06-25
Medium Priority
Last Modified: 2010-04-21
I replaced a users desktop PC and in the process have failed to move a portion of her Outlook contacts.

On her old PC I exported her emails & contacts to PST files and moved them to her new PC (also running Outlook 2003). When I compared contact lists and email folders all looked fine. Unfortunately what I did not notice was that the list of email addresses that she had received emails from in the past did not make it to the new PC. Apparently she is in the habit of typing the first few characters of these email addresses into the TO: field in a new email and having the field populate with the balance of the email address. I can duplicate this process on her old PC but I have been unable to figure out how to move this info to her new PC.

Where does that list reside????
Question by:mohave_steve

Accepted Solution

txhockey26 earned 2000 total points
ID: 21866269
The file w/ the cached information is called outlook.nk2.   If you pull that from the old machine, and put it in the same location on the new one she should get her cached email addresses back.
LVL 97

Expert Comment

ID: 21866380
Hello mohave_steve,

The autocomplete names are kept in a .NK2 file.  With Outlook close, search for *.NK2 and copy it to same folder in new PC.  Default location for .NK2 file is C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

Hope this helps!

Expert Comment

ID: 21866418
Go back to the old machine.  In C:\Documents and Settings\USERNAME\Application Data\Microsoft\Outlook, you will find the Outlook.nk2.  Copy that file over the new empty one on the new machine in the same location for that user.  This is a hidded folder so you will have to turn off that feature, and Outlook must be closed to replace the file.

Author Closing Comment

ID: 31470585
Thank you very much for your assistance.

The file on the old PC was "Outlook.nk2" and on the new PC was "Default.nk2". I renamed the old file to match the new one and copied to the new PC and it worked like a charm.

Thanks again.

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Often, the users face difficulty in accessing Outlook 2016 PST files on Windows 10 computer. One of the reasons behind it is the improper functioning of MS Outlook when the user tries to open it. MS Outlook suddenly stops working, or it will not op…
After a recent Outlook migration from a 2007 to 2010 environment, some issues with Distribution List owners were realized. In this article, I explain how that was rectified.
Watch the video to know how one can repair corrupt Exchange OST file effortlessly and convert OST emails to MS Outlook PST file format by using Kernel for OST to PST converter tool. It can convert OST to MSG, MBOX, EML to access them. It can migrate…
Through the video, you can check the migration process of Outlook PST file to PDF. Kernel for Outlook to PDF tool can convert Outlook emails with all attributes like Subject, To, From, Cc, Bcc and other folders such as Inbox, Outbox, Sent Items, Jun…

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question