I was investigating issues with a user regarding her calendar, which is behaving erraticaly. I decided to double check her blackberry settigns to make sure it's not something to do with her blackberry. I found something that has me confused, I doubt this has anything to do with the calendar problems though. On our Blackberry Server Manager, under the user properties her mailbox points to this location:
(names are made up but contain the same amount of letters)
Her name is Mary Smith
Her user name is msmit
and her mailbox in Exchange is email@example.com
This is the same for another user:
His name is John Rogers
His user name is jroge
and his mailbox in Exchange is firstname.lastname@example.org
All other users have the correct mailbox name of: first letter of first name and first 4 letters of last name.
Can anyone shed some light on this? I've checked our Exchange servers and Active Directory, all the names are correct. Where is the Blackberry Manager pulling this information from?