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Resource Calendar double books depite being set to not allow double booking

Posted on 2008-06-25
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Last Modified: 2008-07-10
We have several conference rooms that employees book as resources. The accounts are standard user profiles named "Blah blah conference room". The accounts are set in Outlook to:

*Automatically accept meeting requests and process cancellations
*Automatically decline conflicting meeting requests
*Automatically decline recurring meeting requests

This calendar has been working correctly, and is set up the same way as the other conference rooms, which are booking and rejecting double booking correctly.

This calendar, however, allows users to double book. It sends the meeting confirmation that the resource was scheduled successfully.

Please note that I am booking the room as a resource.
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Question by:kevincostello
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Expert Comment

by:kosmoraios
ID: 21866924
Yeah, this is sort of bad design on Microsoft's part. The deal is that you basically have to tell your users that they have to add the conference room as a "Resource" each time they schedule and send out meeting invites. Here's a microsoft article with a decent document on this:

http://www.microsoft.com/technet/archive/exchangeserver55/maintain/cfbook.mspx?mfr=true

Hope that helps!
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by:kevincostello
ID: 21867714
Hi Kosmoraios,

Right -- the users know to book as a resource. The issue is still happening when both appointments book the room as a resource. I know that it's funky/stupid, but my problem is that double-booking is being allowed when the appointments are being booked properly.

I've tested this myself.
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kevincostello earned 0 total points
ID: 21916088
It was actually something with the "permissions". We re-added a security group with all employees with read access and didn't have this issue any longer.
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Expert Comment

by:churchhousetrust
ID: 23078506
i have a similar problem with all of our mailboxes/rooms.  if a user adds the room as a resource it double books however if the mailbox is added as a required attendee it doesnt double book!?
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by:churchhousetrust
ID: 23078510
exchange 2007 and outlook 2003
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