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Installation of an Access based package on Windows 2000

Posted on 2008-06-25
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Last Modified: 2013-11-13
Hi experts,

I am installing an Access Runtime based package on my Windows 2000 system and I am getting the following two messages during the install.

---------------------------
GLJ88.tmp - Entry Point Not Found
The procedure entry point _wtof could not be located in the dynamic link library msvcrt.dll.
---------------------------

I then click "OK" and receive this next error message

---------------------------
GLJ88.tmp - Unable To Locate DLL

The dynamic link library appHelp.dll could not be found in the specified path C:\temp;.;C:\WINNT\system32;C:\WINNT\system;C:\WINNT;C:\Program Files\PC Connectivity Solution\;C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\Common Files\Autodesk Shared\;C:\WINNT\system32\nls;C:\WINNT\system32\nls\ENGLISH;C:\Program Files\Support Tools\;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\;C:\Program Files\Common Files\Roxio Shared\DLLShared\.

------------------------

Can anybody help me to work out what these messages mean?

Any help would be gratefully received.

Regards,
Terry
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Question by:TerenceHewett
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7 Comments
 
LVL 40

Expert Comment

by:Vadim Rapp
ID: 21867461
> I am installing an Access Runtime based package

Are you running the installation of this product, or you are running the ADP file itself?
0
 

Author Comment

by:TerenceHewett
ID: 21873725
The problems are when we are trying to install the resultant MDE file to a client PC.

Thank you.
Terry
0
 

Author Comment

by:TerenceHewett
ID: 21873726
The problems are when we are trying to install the resultant MDE file to a client PC. Thank you.
Terry
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LVL 40

Expert Comment

by:Vadim Rapp
ID: 21874314
Terry, if you expect help, you need to clarify what the problem is. "trying to install" does not tell much. What file are you running?
0
 

Author Comment

by:TerenceHewett
ID: 21874779
Apologies.  

I have developed an Access application in Access Runtime 2003.  I am trying to install this runtime application onto a laptop that has Windows 2000 operating system (SP4).  The application installs and works fine in an XP and Vista environment.  During the install in Windows 2000 I am getting the following error messages:

---------------------------
GLJ88.tmp - Entry Point Not Found
The procedure entry point _wtof could not be located in the dynamic link library msvcrt.dll.
---------------------------

I then click "OK" and receive this next error message

---------------------------
GLJ88.tmp - Unable To Locate DLL

The dynamic link library appHelp.dll could not be found in the specified path C:\temp;.;C:\WINNT\system32;C:\WINNT\system;C:\WINNT;C:\Program Files\PC Connectivity Solution\;C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\Common Files\Autodesk Shared\;C:\WINNT\system32\nls;C:\WINNT\system32\nls\ENGLISH;C:\Program Files\Support Tools\;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\;C:\Program Files\Common Files\Roxio Shared\DLLShared\.

------------------------

The problem appears to be the lack of an entry point reference of "_wtof" in msvcrt.dll and a missing dll file called "appHelp.dll".  I have verified that these are both missing in the DLL on the Windows 2000 machine.

I need some help to overcome these errors but it also occurs to me to ask the question whether an Access 2003 Runtime application will work correctly in a Windows 2000 environment.  Any help would be much appreciated.

Regards,

Terry
0
 
LVL 40

Accepted Solution

by:
Vadim Rapp earned 500 total points
ID: 21875178
at this point I'm trying to figure out what means "During the install in Windows 2000".

So you better understand my question, I'm trying to figure out whether the problem occurs during the _installation_ of the product - which means that the program having problems is Windows Installer (if it's Installer-based installation), and the place to look at is MSI file - or already during running of the ADE, which means that the program is Access and the palce to look at is the ADE.

If this is installation, and indeed MSI-based, then you will need to produce log file, which will tell all details about what it was trying to do and why it needed those missing entry points.

So once again, what exactly are you running when this happens? what program, what file, what command?
0
 

Author Closing Comment

by:TerenceHewett
ID: 31470618
Thanks. You helped me to understand the problem through the questions you asked me.
0

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